Front Desk Administrator Supervisor - Arkansas

Summary: The Workforce Group a LEMOINE company, is currently seeking organized, solution-focused individuals to serve as Front Desk Administrator Supervisors in support of our Emergency Response Logistics Support Reservists Cadre Team. In this role, you will be responsible for managing the check-in and check-out process of linemen and field staff deployed to assist in disaster recovery operations. Front Desk Administrator Supervisors serve as a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering a high standard of service to field personnel.

These are seasonal positions and, if activated, will likely require travel on short notice, generally lasting from several days to a few weeks and possibly 30 days or more, depending on the disaster response needs. Ideal candidates for these missions will be available to deploy within 24 to 72 hours of notification.

Duties and Responsibilities:

• Supervise Lodging Specialists and oversee all lodging-related operations at deployment sites.
  
• Serve as the primary liaison between field staff, logistics teams, and hotel management.
  
• Organize and manage hotel check-in/check-out processes for deployed personnel.
  
• Set up and maintain welcoming, organized check-in stations, including signage and departure reminders.
  
• Ensure accurate tracking of hotel assignments and occupancy using digital tools or paper rosters.
  
• Maintain accurate lodging records and ensure real-time updates of occupancy data.
  
• Proactively communicate with hotels to confirm reservations and troubleshoot capacity or availability issues.
  
• Coordinate alternative accommodations when lodging needs exceed hotel capacity.
  
• Provide leadership, training, and support to lodging team members in the field.
  
• Escalate complex issues to logistics leadership and ensure timely resolution.
  
• Maintain professional, responsive service for all personnel and uphold high standards of customer care.
  
• Assist in administrative reporting and lodging documentation throughout the deployment.
  
• Perform other job-related duties as assigned.
  

• Demonstrated ability to lead teams and manage lodging or logistics operations under pressure.
  
• Ability to remain professional, courteous, and helpful in high-demand environments.
  
• Excellent organizational, communication, and problem-solving skills.
  
• Problem-solving mindset with a focus on providing timely and effective solutions.
  
• Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
  
• Proficiency with Microsoft Office and mobile communication tools is preferred.
  
• Valid driver's license and reliable transportation is required.
  

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company.   We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.