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Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such as cable television and telephone.
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In many cases, they gather information by phone or in person. They receive orders for services to be installed, turned on, turned off, or changed. They may look into and resolve complaints about billings and service provided by phone, cable television, and utility companies. Customer service representatives also may explain how to use equipment and solve any equipment problems. Others explain to users how to navigate an Internet site.
Many customer service representatives use multiline telephones, fax machines, and personal computers. Â
- High school diploma or equivalent.
- Basic computer knowledge and Windows’ skills required.
- Retail or customer service experience preferred.
- Strong interpersonal and organizational skills.
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