Executive Travel Consultant

The Executive Travel Consultant role at Amex GBT delivers an exceptional travel service experience for our Corporate Travel Customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution, and the highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing Sabre. Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements. Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations. Proactively sell additional services for our executive travelers, anticipating needs to provide white-glove service. Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines. Act in accordance with all Amex GBT policies and procedures. In depth knowledge of: International air, hotel, car, and rail booking, High touch customer service, High proficiency in GDS Sabre, 5+ years business travel industry experience, Detailed understanding of fares and ticketing rules - domestic and international travel, Excellent written and verbal communication skills, Passion for Excellence in Customer Service with attention to detail, Ability to act with integrity when handling personal and confidential traveler information, Ability to multi-task and act with a sense of urgency. Candidate should be comfortable working a shift during the core business hours for the department – 5am-6 pm Pacific Standard Time. This varies depending on the clients’ hours of operation.