Software Product Concern Engineer

Software Product Concern Engineer 

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position... 

The Ford Customer Service Division (FCSD) Concern Identification and Resolution (CIDR) Software Product Concern Engineer acts as a Subject Matter Expert and Single Point of the Contact for the greater CIDR team for matters pertaining to the software release process and software resolutions. They aid in triaging concerns and validating repair solutions, while ensuring that software timelines are met to deliver software fixes to dealers.