Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Summary

Provides daily PI administrative support to assigned provider, administrative team, clinical team, and management, resulting in excellent patient/client relations. This person will also perform marketing tasks on behalf of the doctor. He/she must have excellent customer service skills and be able to work well as part of a team.

Essential Duties & Responsibilities

Performs all administrative personal injury tasks including but not limited to:

Scheduling new and recheck patients
Obtaining applicable paperwork (i.e., lien agreements, police reports, previous medical records, etc.)
Obtaining case policy limits
Performing case management in an applicable software system
Assisting with developing and maintaining PI standard operating procedures
Managing the full life cycle of personal injury cases from intake through settlements.
Maintaining a PI case financial tracker including treatment costs, estimated case value, and lien balances.
Obtaining approvals for future services
Obtaining surgical estimates
Negotiating reduction requests
Communicating with patients, attorneys, and other referral sources
Assisting the referral source with coordinating transportation for the patient
Providing data to the physician
Providing PI and administrative coverage to all admin staff on Dr. Ugwonali’s team

Performs marketing tasks including but not limited to:

Identifying potential new referral sources and marketing to them
Maintaining relationships with existing referral sources
Hosting lunch & learns, dinners, and events
Creating electronic marketing campaigns
Ordering marketing supplies
Logging all marketing visits, lunches, dinners, and events
Completing mileage reimbursement forms
Reconciling receipts and payments
Providing data to the physician

Performs additional duties including but not limited to:

Handling confidential, time-sensitive, and non-routine information.
Sorting and distributing mail and determining the level of priority, including managing the process of all internal paperwork.
Processing legal documents such as subpoenas and communicating with attorneys.
Answering calls, emails, and text messages.
Offering support to the clinical team to ensure optimum patient care and timely follow-up.
Working closely with the physician to develop and accomplish goals and strategic plans.
Preparing reports for the physician.
Covering administrative members of the team when they are out of the office.
Always maintains a professional appearance.
Ability to work a flexible schedule.
Other duties may be assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Uses intuition and experience to complement data; designs workflows and procedures; displays a high aptitude for learning, data analysis, and independent market research.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Business Acumen - Understands business implications of decisions.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Impact & Influence - Pursues and wins support for ideas.
Cost Consciousness - Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Achievement Focus - Sets and achieves challenging goals; measures self against standard of excellence; recognizes and acts on opportunities.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Flexibility – Learns new tasks through taking the initiative; takes on a diverse range of tasks effectively; such tasks include but are not limited to physician marketing, procedure scheduling, surgery scheduling, and research and outcomes tracking.
Professionalism – Maintains a respectable appearance that represents the physician and company well; clearly and articulately communicates with others within and outside the company; uses correct grammar and sentence structure via written and oral communication.
Results driven – Sets high but achievable standards; seeks opportunities to improve processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). Associate or bachelor's degree preferred. Minimum two to three years executive support level experience in a high-volume atmosphere. Prefer experience in a health care organization that includes basic knowledge of insurance plans, coverage and procedures. Previous paralegal, personal injury, or executive assistant experience is mandatory.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of MS Excel Spreadsheet software; MS PowerPoint and MS Word Processing software and Electronic Medical Records (Athena) software.

Certificates, Licenses, Registrations

None

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about this Employer on their Career Site

Administrative Assistant PI