Associate Collections Specialist

About the job

We're looking for an Associate Collections Specialist for our office in Alpharetta, GA. The position is full-time, on-site.

About the role

You'll be a key member in a dedicated collections function. Your primary focus will be making outbound calls to our active customers about outstanding balances, driving consistent follow-through to maximize collections. This role is entirely collections-focused—you won't handle renewals or other customer advocate responsibilities.

Key Responsibilities

You'll spend a significant portion of your day making outbound calls to customers with outstanding balances. You'll engage in confident conversations about payment status and due dates while maintaining consistent follow-up to drive collections results. You'll actively manage your accounts receivable portfolio and generate weekly aging reports to track progress.

You'll assess customer creditworthiness to inform credit and payment decisions, ensuring portfolio health. You'll investigate discrepancies in accounts, including short-paid and overpaid invoices, to maintain accuracy. You'll work closely with your Team Manager to resolve billing issues and escalate disputes as needed.

About you

You have a collections mindset and thrive in fast-paced, high-volume calling environments. You're confident, persistent, and highly organized—comfortable spending most of your day on the phone making 40–50+ outbound calls. You're customer-focused with strong relationship-building skills and a drive to achieve measurable results.

You have 0–3 years of relevant experience in collections, customer service, or similar customer-facing roles. You're proficient in Excel and word processing software. You communicate clearly in English, with additional languages as a valuable asset.

To be ahead of the pack, you might have:

• Background in collections, accounts receivable, or credit management
• Familiarity with customer relationship management (CRM) systems or collections platforms
• Experience with credit evaluation and risk assessment
• Track record of meeting or exceeding collection targets

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.