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30009, Alpharetta, GA
Customer Service Representative

Customer Service Representative

Sugarboo & Co

Posted a month ago, valid for 8 days

Alpharetta, GA 30009, US

Competitive

Full Time

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Sonic Summary

The job is a full-time customer service position located in Alpharetta, GA, focusing on wholesale website inquiries and sales.
Candidates should possess excellent communication skills and the ability to resolve various customer issues effectively.
Proficiency with PC, MAC, and Apple products is required, while experience with Shopify and Lightspeed Retail is preferred but not mandatory.
The role involves managing a high volume of calls and emails, assisting customers with website navigation, and handling order fulfillment and returns.
The salary for this position is not specified, and previous experience in customer service is expected.

Job DetailsJob Location: Corporate - Alpharetta, GA 30005Position Type: Full TimeJob Responsibilities: Handle all customer service related inquires pertaining to the wholesale website and sales. Oversee sales and returns for wholesale website. Distribute orders for fulfillment. Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service. Help customers navigate the website and place orders online. Provide knowledgeable answers to questions about products, pricing and availability. Help resolve product returns, respond to shipping inquiries and answer order status questions. Resolve shipping and credit card issues. Qualifications Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues. Proficiency with PC, MAC and apple products. Previous experience with Shopify preferred, but not required. Previous experience with Lightspeed Retail preferred, but not required

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