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Patient Care Coordinator I
General job Description & Responsibilities
This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include:
- Provide patients a personalized check in/out experience, that creates a positive patient experience
- Assist in patient outreach and scheduling
- Have the ability to periodically cross train as an Eyewear Consultant, and Ophthalmic Technician
- Partner with other team members and doctors to provide best in class customer service
- A variety of front desk administrative duties
Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 1+ years of experience and:
- Organized, excellent time management skills
- Attention to detail
- Efficiency at multi-tasking
- Proficiency with computers and basic systems
- The ability to interact with patients in a professional and friendly manner
Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.
Status: Full-time (FT)
Exemption: Non-exempt
Department: Business Office
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