Front End - Service Desk

Job Title: Service Desk 

Primary Supervisor: Front End Manager 

Status: Non-Exempt 

Join our team as a Service Desk at Broulim’s! Are you friendly, organized, and enjoy helping others? We're seeking individuals who excel in customer service and are dedicated to providing assistance and support to our customers. If you thrive in a fast-paced environment and enjoy interacting with people, apply now! Be part of a team committed to delivering exceptional service and ensuring customer satisfaction. 

Job Summary: As a Service Desk , you will be the first point of contact for customers seeking assistance or information at the grocery store. Your role involves providing friendly and efficient service, handling customer inquiries and concerns, and performing various administrative tasks. Join us in creating positive experiences for our customers and ensuring their needs are met. 

Examples of Duties: 

• Greet customers as they approach the service desk and provide assistance as needed. 

• Answer customer inquiries in person, over the phone, or via email, providing information about store services, policies, and products. 

• Process returns, exchanges, and refunds according to store policies, ensuring accuracy and customer satisfaction. 

• Assist customers with placing special orders, including deli trays, bakery items, and floral arrangements. 

• Handle customer complaints and concerns in a professional and courteous manner, resolving issues to the best of your ability. 

• Perform administrative tasks, such as processing lottery tickets, money orders, and Western Union transactions. 

• Maintain cleanliness and organization at the service desk area, including keeping counters and displays neat and tidy. 

• Assist with other tasks as assigned by store management to ensure smooth store operations. 

• Monitor front end employees and the lines of the checking stands to see where additional assistance is needed. 

Knowledge: 

• Understanding of customer service principles and practices. 

• Familiarity with store services, policies, and procedures. 

• Basic knowledge of administrative tasks, such as processing returns and handling financial transactions. 

Skills: 

• Customer Service: Excellent interpersonal skills for interacting with customers in a friendly and helpful manner. 

• Communication: Clear and effective communication skills for conveying information to customers and coworkers. 

• Problem-Solving: Ability to address customer issues and concerns promptly and professionally. 

• Organization: Skill in managing tasks and priorities to ensure efficient service desk operations. 

Abilities: 

• Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed. 

• Teamwork: Collaboration with coworkers to provide excellent service and support to customers. 

• Attention to Detail: Ability to ensure accuracy in processing transactions and handling customer inquiries. 

• Multitasking: Skill in managing multiple tasks simultaneously in a fast-paced environment. 

Minimum Qualifications: 

• High school diploma or equivalent. 

• Previous experience in a customer service or retail environment is preferred but not required. 

• Availability to work flexible hours, including evenings, weekends, and holidays. 

• Basic computer skills and proficiency in using office equipment, such as computers, phones, and printers. 

• Ability to lift and carry up to 50 pounds and push/pull heavy carts.