Construction Project Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

The Construction Project Coordinator - The role of the On-Site Construction Project Coordinator is to facilitate the smooth-running communication of the construction project and the owners of the units by building and maintaining positive relationships. The Construction Project Coordinator will need to anticipate homeowner needs, ensuring that each owner has a memorable experience. This would include communicating the stage of construction to the owners.

This is a perfect role for an individual who wants to secure a career in construction.

Essential Duties and Responsibilities

• Responsible for administrative tasks for the construction team assigned to the project
• Candidate must be proficient in – Word and Excell
• Maintain superior customer relations by acting as a liaison between homeowners, and guests and LHR
• Establish and maintain weekly updates and postings on the project - including documentation, and mail outs
• Provide answers to member questions and resolve concerns through knowledge of the project
• Primary contact for homeowner and member relations for day-to-day administration requests as it relates to construction
• While working with the Community Manager, update owner contact list, member calendars and provide that to the construction team
• Distribute all requests to the appropriate board members and Community Managers in a timely manner
• Enter and maintain all owner information in data management system
• Answer all telephone inquiries in a polite and friendly manner, following service standard telephone policies
• Respond to telephone, e-mail, web and in-person inquiries from various parties
• Provide a timely response to inquiries and requests
• Address all customer complaints professionally, leaving the owner with a positive resolution
• Welcome and acknowledge every owner and guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Other duties as assigned Competencies
• Business acumen and positive mindset
• Results oriented relationship builder and respect LHR Confidential and Proprietary Information – specifically the liaison will not be sharing owner information with other owners
• Independent but collaborative when necessary

Requirements

Knowledge and Skills

• Must be able to communicate effectively with internal and external customers and clients
• Knowledge of remodel, reconstitution, restoration projects (documentation, safety, required reporting, regulations, etc.)
• Proficient in Word, Excel and Microsoft.
• Basic knowledge of OSHA worksite and personal safety
• Knowledge of State or local governmental safety requirements is a plus.
• Professional communication skills (phone, interpersonal, written, verbal, ).
• Professional customer service
• Interpretation and completion of verbal and/or written instructions at a proficient
• Time management and time critical prioritization
• Self-motivated, proactive, detail oriented and a team

Education and Experience:

• High School Diploma or GED Required
• 3 -- 5 years of directly related or closely related experience

Working Conditions:

• Typical outside work environment year-round (frequent standing, walking, lifting and/or operating powered equipment using proper safety techniques or tools), exposure to elements like rain, heat or cold.
• Overtime may-be required (on-call rotation)

Physical Demands:

• Must be able to operate a vehicle from one location to another
• Must be able to lift and carry up to 20 pounds on a frequent
• Must be able to sit, stand, bend, pull/push, grasp, twist, reach above shoulder, walk, stoop, kneel and climb.
• Must be able to use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits Summary:

• Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
• Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of40.00 hours (5 days) per calendar year
• 401k offered
• 9 paid holidays
• Medical, dental and vision offered
• Short and long term disability plus other voluntary insurance options
• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Employee Referral Bonus Program
• Wellness Incentives

Compensation:
$25.00 to $30.00 an hour;direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.