Director of Business Operations of Physician Enterprise

All the benefits and perks you need for you and your family:

·     Benefits from Day One

·     Career Development

·     Whole Person Wellbeing Resources

·     Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift:   Monday- Friday Full time 8am-5pm

Job Location: Altamonte Springs, FL

The role you will contribute:

The Director of Business Operations is responsible for facilitating operational initiatives for Physician Enterprise to drive improved performance through action plans and education. This position helps medical groups deliver results by collaborating with executive leadership and facilitating various projects and improvement initiatives. Additionally, this role requires a strong working knowledge of data interpretation, training, education, and leader/provider coaching. In addition, this position leverages healthcare management experience in a physician practice/office setting to develop and implement medical group initiatives. Utilizes strategic and operational knowledge to maximize departmental performance and support organizational goals.

The value you will bring to the team:

• Develops strategic planning, education, and accountability tools to standardize operational workflows across 1000+ practice locations.
• Collaborates with executive leadership to identify and implement strategies that improve performance and efficiency.
• Provides consultative and facilitation support for large-scale projects impacting medical group locations.
• Designs and develops role-specific training procedures and programs using various learning methodologies.
• Creates training tools and multiplatform content to support large-scale operational, technical, and cultural changes.
• Partners with resources from human resources, consumer experience, marketing/brand, communications, AIT, regulatory and clinical teams to achieve successful project completion.
• Ensures compliance with regulatory and organizational standards in all training and operational initiatives.
• Monitors and evaluates the effectiveness of training programs, workflows, and processes and makes necessary adjustments.
• Coaches, guides, and mentors leaders and team members on the deployment of project deliverables.
• Leads a team to develop and deliver training programs to providers and team members.
• Other duties as assigned.

The expertise and experiences you’ll need to succeed:

·         Master’s Degree in business, healthcare or related field

·         10+ healthcare related experience

·         2+ training team leadership experience

·         Experience in strategic/cultural planning and execution with executive leadership and physicians with the ability to listen, assess, coach, mentor, motivate, and problem solve

·         Demonstrates strong communication, organization, and follow-through skills in managing engagement improvement initiatives, projects and programs

·         Strong project management skillset

·         Strong consultant skillset, with the ability to influence all levels in the organization

·         Exhibits excellent complex analytical and change management skills

·         Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions

·         Self-directed with strong organizational and team-building skills

·         Strong interpersonal skills and an ability to interface effectively with physicians/apps, nursing, non-clinical and executive leadership

·         Strong knowledge of Patient Experience, Physician/APP Engagement and Employee Engagement best practices, and how best to integrate within the enterprise

·         Solid knowledge of statistical concepts and the survey process

·         Expertise in effective methods of education and adult learning practices

·         Vendor management skills to direct the work of our vendor partners throughout our enterprise

·         Able to develop concise, effective and succinct presentations

·         Strong public presentation skills, with a demonstrated track record of speaking

·         Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work

·         Proficiency in Microsoft Office Suite

·         Demonstrated history of leading and/or influence strong improvement results in patient experience, physician/app engagement, and/or employee engagement

·         Preferred Qualifications:

·         Experience using Press Ganey reporting tools

·         Lean Bronze Certification

·         Six Sigma