Customer Service Representative

Harris Computer

Posted 2 months ago, valid for 16 days

Altoona, WI 54720, US

$28,000 - $33,600 per year

Full Time

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Sonic Summary

The position requires interpreting contract benefits for policyholders, agents, and providers while maintaining a professional demeanor.
Candidates should be able to provide claim status updates and answer calls following company policies in a timely and helpful manner.
The role involves documenting all calls and transferring inquiries to appropriate departments as needed.
Participation in cross-training and group training sessions is expected to enhance team efficiency and service standards.
A minimum of 2 years of experience is required, with a salary range of $40,000 to $50,000 annually.

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
Provide claim status to policyholders or providers with a positive and professional approach.
Answer calls as required by company policy in a helpful, professional, timely manner.
Place outgoing calls as needed to provide or obtain information.
Document (written/on-line) all calls while in progress.
Transfer calls to employees in other departments as required to meet customer needs.
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

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