Description

REPORTS TO: TRIAGE TEAM LEAD

RESPONSIBLE AND ACCOUNTABLE FOR:

Triage patient calls to appropriate processes.
Acting as a liaison between the providers and the patient.
Assumes the role of patient advocate.
Making every effort to remain a flexible, cooperative and supportive member of the RGI office staff.

TYPICAL PHYSICAL AND MENTAL DEMANDS:

Full range of body motion.
Manual and finger dexterity and eye-hand coordination
Frequent mobility and/or sitting required for extended periods of time.
Some bending, l ifting, and stooping required
Normal color perception and corrected visual acuity • Involvement with management of information concerning physician, staff, hospital personnel, and patients.
Occasional high stress work may require dealing with angry, demanding patients and/or personnel

TYPICAL WORKING CONDITIONS:

DUTIES AND TASKS INCLUDE, BUT ARE NOT LIMITED TO: GENERAL

Keeps all patient information, practice information, and staff information strictly confidential
Performs routine work under general supervision
Follow established procedure, referring all new or unusual questions/concerns to a manager
Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures.
Maintains knowledge of, and complies with, established policies and procedures.
Attends all required meetings

SPECIFIC

Deal compassionately, professionally, and courteously with patients, their families, physicians, and fellow RGI staff
Handle incoming patient calls concerning medical concerns and symptoms for RGI providers.
The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions.
Identifies an emergency situation and is able to effectively triage problems.
Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders
Directs the chart to the scheduling department for scheduling of outpatient procedures.
Instruct patients on procedures, studies, and consults and send the appropriate instructions to patient
Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or LabCall system.
Consistently shows ability to recognize and deal with priorities.
Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable.
Communicates relevant information to provider, Manager of Clinical Operations, fellow phone nurses, and all other RGI staff to maintain continuity of care.
Demonstrates good judgement and reasoning when investigating and solving problems.
Demonstrates ability to tactfully handle difficult situations.

Requirements

PROFESSIONAL REQUIREMENTS AND EXPERIENCE:

Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience.
Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians
Strong computer and interpersonal skills
High level of telephone skills with good communication ability

Learn more about this Employer on their Career Site

LPN Triage Nurse