Adventureland Park.- Food & Beverage Senior Supervisor

Supervisory Duties: 

• Supervise the daily operations of the F&B team and any other assigned departments 

• Lead by example, attitude, and as a representation of Adventurelands core values 

• Act as an approachable mentor and coach to all assigned hosts 

• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed 

• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all required meal and other breaks are being given in accordance with Iowa law 

• Assist with team scheduling and timekeeping activities 

Departmental Duties: 

• Welcome all guests with a smile and positive attitude! 

• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.  

• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.  

• Maintains all alcohol safety practices when applicable.   

• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. 

• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate. 

• Oversees quality controls and production of food items. 

• Manages inventory, focusing on portion and waste controls.   

• Interfaces with warehouse on product and supply needs.   

• Interfaces with maintenance on all equipment or physical plant needs. 

• All other duties assigned by leadership. 

Education and Experience: 

• High School diploma or equivalent preferred; Equivalent work experience will also be considered 

• 2-3 years of previous work experience in food service, quick service, or restaurant setting 

• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting 

• Previous amusement park, theme park, or waterpark experience a plus 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Must be able to speak with guests directly when other F&B leadership is not present 

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. 

• Must possess strong written and verbal communication skills 

• Must possess strong attention to detail and problem-solving abilities 

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to withstand heat and humidity from the food preparation equipment 

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

Working Conditions: 

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments 

• Subject to frequent interruptions and requests that may require reprioritization of activities 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to constant repetitive motion, high noise levels, and heavily populated environments