Deposit Operations Clerk I

Job DetailsLevel: ExperiencedJob Location: Operations Center - Amarillo, TX 79121Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Retail Banking   Job Summary:  Responsible for completing administrative and clerical functions for the operations/back-office department of the bank.   Education/Experience:  A minimum of the following education/experience is required: High School Diploma/GED and 1 years’ experience in a clerical field   Job Specific Responsibilities: Reconciles cash items to ensure accurate account balance. Processes and corrects cash letters to maintain transaction accuracy. Reviews and releases stop payment requests in accordance with bank policies. Processes Written Statements of Unauthorized Debits (WSUDs) and ACH returns. Reviews and applies Regulation CC hold to ensure compliance with funds availability requirements. Prepares and documents large item notes for review and exception handling. Processes and researches returned mail, updating customer records as needed. Provides back up to other Deposit Operations Specialists. Maintains detailed records on all work responsibilities. Maintains the confidentiality of the Bank’s customers. Remains current on and adheres to all regulatory requirements and training. Adheres to all deposit related policies and procedures, including periodic updates and maintenance of individual procedures. Other duties as assigned.   Required Technical Knowledge:  General computer skills Microsoft Office, specifically Word and Excel   Expectations of an Employee: Works well independently Treats all customers and fellow employees with respect Exceeds customer expectations Meets customer needs Maintain confidentiality of all bank records Conducts interactions with honest, ethical, and strong moral principles Performs at the highest level Takes responsibility for actions Does what is expected Leads by example and takes initiative Works as a team Efficiently shares information in a collaborating and proactive manner Pays attention to detail Solves problems Makes sound decisions Manages time effectively Prioritizes effectively Performs multiple tasks simultaneously Shows up for work and is on time Complies with all laws and regulations Completes all required training Adheres to Bank Values   Supervisory Responsibilities:  None   Amount of Travel:  None   Physical Requirements: May need to sit/stand for long periods of time Sustained visual concentration while working at the computer Typing on a keyboard for long periods of time Handle high stress environment Maintain professional appearance   Benefits Include: Medical, Rx, Dental, and Vision insurance HSA, FSA, and Limited FSA Employer paid and voluntary Life Insurance/AD&D Short-Term Disability Long-Term Disability Accident/Hospital Indemnity/Critical Illness voluntary plans Identify Theft Protection 401k with employer match Vacation, Sick Leave, and Holiday pay Tuition Reimbursement Gym membership discounts Annual payrate increases Incentive based bonuses   It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities.  FirstBank Southwest is an affirmative action employer.