Lube Tech (Full Time)

Summary:

The Lube Technician is responsible for providing Guest service through daily interactions while completing various vehicle maintenance services such as oil changes, fluid checks, tire rotations, and other preventive maintenance procedures to ensure vehicles run efficiently and safely.

Supervisory Responsibilities:

·        None

Essential Duties & Responsibilities:

·        Greet and assist Guests while addressing their service needs to ensure a high level of Guest satisfaction.

·        Perform oil and filter changes on vehicles according to manufacturer specifications on a variety of vehicles.

·        Complete vehicle inspections in accordance with established procedures.

·        Communicate with Pit Technicians and management during services to ensure alignment & safety.

·        Attend meetings/classes to maintain technical competencies.

·        Guide Guests regarding vehicle maintenance, potential issues; offer vehicle services.

·        Inspect and refill vehicle fluids such as transmission, brake, coolant, and power steering fluids.

·        Perform tire rotation, replace air filters, and inspect vehicle belts and hoses.

·        Check and maintain tire pressure, battery condition, and other vehicle components as needed.

·        Perform general vehicle maintenance and cleaning tasks.

·        Ensure that tools and equipment are maintained in good working order.

·        Maintain accurate service records for all work performed.

·        Adhere to all safety standards and Company procedures during service operations.

·        Assist Guests with basic automotive inquiries and provide recommendations for further services when necessary.

·        Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountability for all responsibilities.

·        Demonstrate and embody the following Company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.

·        Possess a service mindset; strive to achieve experiences worth repeating.

·        Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).

·        Perform other duties as assigned.

Required Skills & Abilities:

·        Excellent Guest service skills with the ability to communicate with Guests professionally and courteously, addressing their needs and offering additional services.

·        Effective attention to detail and strong problem-solving skills, strong conflict resolution skills; self-concept and ability to make decisions.

·        Strong written and verbal communication skills with the ability to explain services to Guests.

·        Excellent organizational and time management skills.

·        Excellent interpersonal skills.

·        Ability to work efficiently and follow directions in a team-oriented environment.

·        Act with integrity and professionalism.

·        Ability to safely operate automotive service tools and equipment safely.

·        Ability to safely identify mechanical issues.

·        Satisfactory completion of required True Brand training.

·        Support and facilitate organizational changes, continuous improvement and communication.

·        Irregular hours and weekends will be required according to the needs of the business.

·        Available to work weekends and holidays according to the needs of the business

Education & Experience:

• High School diploma or equivalent.

·        Prior experience in an automotive service or maintenance role is preferred but not required.

·        Willingness to complete True Brand training and certification

Physical Requirements:

·        Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. 

·        Lifting Requirements: Lift/pull up to 75 lbs. daily.

·        Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, and machinery

·        Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. 

·        Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.

·        Noise Levels: Loud (>85dB) noise levels.   

·        Repetitive Motion(s): Regularly & repetitively use both feet and both hands.

·        Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, hot oil, petroleum liquids, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.