Store Manager

About Us

Olive Ave Jewelry is the new face of our family-owned and operated jewelry company that has been in business for over 40 years, first established in 1981 as The Diamond Consortium in Mesa, Arizona. Olive Ave is an online retail shop selling timeless, vintage inspired fine jewelry.

We believe in crafting quality jewelry that is attainable for all and helping people have more enduring relationships. We are dedicated to making the purchasing experience memorable and easy, no matter the product. We envision a world where people remember the feelings they had at key moments in their lives, through the pieces they wear. Olive Ave is an expression of high-quality time-honored traditions.

We are thrilled to have our first retail store in the heart of Utah Valley. This store delivers a comprehensive retail experience, crafted specifically for our customers and features personalized one on one appointments.

The Role 

Olive Ave is growing rapidly and seeking an experienced, people-first Store Manager to lead the daily operation, sales performance, and customer experience of our American Fork, Utah retail location. As the face of the store and the leader of its team, you will set the standard for how Olive Ave shows up for every customer who walks through our doors—guiding clients through one of life’s most meaningful purchases while building a team that does the same with confidence, warmth, and consistency. 

This full-time, on-site position reports directly to the Director of Retail / Director of Customer Experience and partners closely with our corporate team. You will oversee hiring and developing your team, hitting sales and conversion goals, maintaining brand and visual standards, and ensuring every customer interaction—whether a first-time walk-in or a returning client—reflects the authenticity and care that define Olive Ave. 

The right person for this role is equal parts coach, operator, and seller. You lead by example on the sales floor, you build people up through honest feedback and structured training, and you bring the kind of organized, accountable presence that makes a store run smoothly even on its busiest days. We provide extensive training in our products, processes, and brand standards, and we invest seriously in internal growth—this role is a pathway to broader leadership opportunities as Olive Ave continues to expand. 

Core Responsibilities 

• Own overall store performance, including sales targets, conversion rates, average order value, and customer satisfaction. 

• Assist with recruiting, interviewing, and onboarding new Customer Experience & Sales Specialists in partnership with the corporate team; lead day-to-day coaching, performance feedback, and ongoing development of the store team. 

• Lead by example on the sales floor, modeling Olive Ave’s consultative selling approach and stepping in on key client appointments when needed. 

• Build and manage team schedules to ensure appropriate coverage during peak hours, weekends, holidays, and promotional periods. 

• Oversee daily store operations, including opening and closing procedures, cash handling, inventory management, loss prevention, and visual merchandising. 

• Partner with corporate teams (marketing, e-commerce, operations, customer experience) to ensure alignment on campaigns, product launches, and brand standards. 

• Coordinate closely with the goldsmith team to track open jobs, communicate timelines, and ensure customer pieces are completed and delivered on schedule. 

• Resolve escalated customer situations with empathy and sound judgment, protecting both the customer relationship and the business. 

• Maintain accurate reporting on sales, team performance, and store KPIs; identify trends and recommend actions to leadership. 

• Champion Olive Ave’s brand values in every aspect of the store experience—physical environment, team culture, and customer interactions. 

Required Qualifications 

• 3+ years of retail or customer-facing leadership experience, with a proven record of hitting sales targets and developing high-performing teams. 

• Demonstrated ability to coach, motivate, and hold a team accountable without sacrificing morale or culture. 

• Strong consultative selling skills with comfort guiding customers through higher-consideration purchases. 

• Operational fluency: comfortable with scheduling, inventory, reporting, and the day-to-day mechanics of running a store. 

• Exceptional verbal and written communication; able to give clear feedback, write thoughtful performance reviews, and represent the brand at every level. 

• Highly organized, detail-oriented, and able to manage competing priorities without losing the thread. 

• Resilient and composed under pressure, with a solutions-oriented mindset. 

• Available full-time on-site, including evenings, weekends, and holidays as the business requires. 

• Proficient in Microsoft Office (Outlook, Word, Teams, Excel) and comfortable learning point-of-sale and CRM systems. 

Other Preferred Qualifications 

• Experience in jewelry, luxury, or other higher-ticket retail categories. 

• Background managing a team of 4+ direct reports. 

• Some experience participating in hiring or interviewing processes (sourcing experience a plus, but not required). 

• Growth mindset with enthusiasm for continuous learning and developing others. 

Compensation 

This role offers a comprehensive benefits package including paid time off (PTO), designated sick leave, holiday pay, health/dental/vision, and an employee discount. The starting salary range is $55,000–$65,000 annually, dependent on experience and qualifications, plus a quarterly performance bonus based on store performance targets.