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Job DetailsJob Location: 945 W 500 N Suite 102, American Fork, UT - American Fork, UT 84003Salary Range: $7.25 - $14.00 HourlyFull-Time & Part-Time Hourly + Sales Bonuses Work Location: In person Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue. Key Responsibilities Assist in training Guest Service Associates. Greet guests and create a welcoming, high-energy environment. Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals. Educate guests on our exclusive product line. Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control. Maintain a clean, professional, and organized center appearance. Be a model for your peers, striving to lead others to their full potential. What We’re Looking For Strong sales and guest service skills Excellent leadership, communication and interpersonal abilities Goal-oriented mindset with a passion for hitting targets Previous experience in retail, sales, or the beauty industry is a plus Availability to work evenings and weekends Benefits (Subject to eligibility) 401k Company Match Health, Vision, and Dental Insurance (28+ hours/week) Generous Bonus Incentive 2x/month (Packages + Retail) Training and career advancement opportunities Perks Daily Pay                        Employee Assistance Program                        Team Member Assistance Fund                Culture Committee - Have fun while being the best!                        Referral Bonus - Generous Incentive to hire all roles! QualificationsDuties and Responsibilities: • Selling wax passes. • Opening and closing procedures of the center. • Managing the flow of guests in and out of the center and assisting with questions as needed.  The Reservation Book regarding the guest's requests and associate's availability. • Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing. • Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders. • Responsible for educating guests on current in-center promotions. • Responsible for checking their schedule on a weekly basis. • Responsible for arriving to work on time wearing the appropriate dress code and name tag. • Responsible for following all corporate policies and procedures. • Participation in community events and street team marketing when requested. • Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month). • Participate on Strut Bloomfire by actively commenting on questions and posts. • Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location. • Responsible for maintaining and exceeding center and individual goals. • Responsible for center cleanliness • Other duties as assigned.
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