Administrative Assistant II - Student Counseling Services

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Job Description:

Student Counseling Services at Iowa State University is seeking an Administrative Assistant II to support the internal operations of a busy, student-focused department. This role serves as a key behind-the-scenes resource, helping ensure that administrative, financial, and logistical processes run smoothly so the center can effectively support student mental health and well-being.

In this position, you will focus on the coordination of purchasing, billing-related tasks, scheduling logistics, and internal systems that keep the center organized and on track. The work is primarily office-based and supports internal staff, programs, and operations. While collaboration is essential, this role is well-suited for someone who enjoys independent, detail-oriented work and takes pride in keeping complex processes running efficiently.

This position offers a meaningful blend of structure and variety. Regular weekly responsibilities provide consistency, while outreach activities and special events introduce opportunities for problem-solving and coordination. If you enjoy creating order, anticipating needs, and being a trusted go-to resource behind the scenes, this role offers stability, purpose, and the chance to contribute to work that makes a real difference for students.

What You’ll Do

• Support purchasing requests, billing coordination, and financial tracking to ensure smooth center operations

• Coordinate scheduling logistics, space reservations, and related planning for meetings, trainings, and events

• Maintain inventory, monitor supply levels, and ensure materials are available when needed

• Support timekeeping, routine reporting, and recurring administrative processes

• Organize and maintain internal documentation, procedures, and tracking systems

• Collaborate with internal staff to anticipate needs, flag issues, and recommend process improvements

• Provide backup support for front desk operations as needed to ensure continuity of services

What You’ll Get

• Insurance benefits beginning on your first day, with timely enrollment

• Robust retirement options with substantial university contributions

• Paid vacation, sick leave, and holiday pay

• Tuition reimbursement available after one year of employment

• A reliable Monday–Friday schedule that supports work-life balance

About Student Counseling Services

Student Counseling Services provides mental health support, outreach, and educational resources that promote student well-being and academic success. The center collaborates with campus partners to connect students with timely, accessible services and works to create a welcoming environment where students feel supported and heard.

Learn more about our services and team at: https://cyclonehealth.iastate.edu/student-counseling-services 

Level Guidelines

• Career-level position demonstrating proficiency and knowledge of related competencies

• Works under direct to general supervision and may receive guidance on more complex assignments

• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature

• Applies thorough knowledge to respond to inquiries and requests

• Able to resolve most problems and issues and respond to requests without escalation

• Provides guidance to students

• May provide supervision to one to two other staff or lead a small work team

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

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Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume

• Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans

• Generous vacation, holiday and sick time and leave plans

• Onsite childcare (Ames, Iowa)

• Life insurance and long-term disability

• Flexible Spending Accounts

• Various voluntary benefits and discounts

• Employee Assistance Program

• Wellbeing program

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