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Buffalo Marriott Niagara, is looking an Operations Manager/Assistant General Manager at one of the area's premier hotels. If you love the hospitality industry and are looking for the next step up in your career, this position is for you! Visions Hotels prides itself in internal growth-and this position has potential to leading towards a General Manager position.
The Operations Manager is responsible for the following duties:
-Housekeeping Oversight
-Front Desk Oversight
-Group Sales
-Manages the functional areas of housekeeping guest services and the front office to ensure guest satisfaction, cleanliness, associate satisfaction, and maximum hotel profitability.
-Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
-Serves as a member of the Leadership Team, Manager on Duty and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
-Conducts oneself as a positive role model and example to staff.
-Maintains a "can do" and "guest first" attitude at all times.
-Practices efficient and effective procedures.
-Participates in the hiring and disciplinary action of all hotel staff.
-Schedules staff and work according to productivity standards and scheduled occupancy.
-Supervises the work activities of the housekeeping and front office staff.
-Assures housekeeping and front office staff are practicing efficient and effective procedures.
-Addresses guest complaints regarding cleanliness, service, and quality. Inspects all completed guest rooms for compliance with brand standards.
-Reports any maintenance repairs to Engineer.
-Assures requests are made in a timely manner.
-Coordinates with front desk team daily to ensure guests special requests are met.
-Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand. Assures food quality is that of brand standard. Assures all temperature logs are completed.
-Orders and receives supplies to maintain appropriate inventory levels.
-Ensures the execution of the hotel's deep cleaning program according to Brand Standards.
-Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, front desk agent when necessary.
-Must be counted on as a resource for line level associates to call during emergencies, cover shifts when needed.
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