Customer Service Admin

Description

JOB SUMMARY

The Customer Service Representative will focus on providing the correct resolutions for both customers and the business. Handling customer relationships and assisting with their individual service needs while delivering best-in-class customer service. Handle customer phone calls, and emails regarding field issues, service and visits, answer any questions or concerns in a professional and timely manner. Focus effort to provide excellent service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ability to stay calm when customers are stressed or upset.
• Responding promptly to customer inquiries by being professional, courteous, and competent.
• Respond to customers through a variety of channels including telephone (both inbound and outbound),      internet and written correspondence as required.
• Use and utilize ERP software.
• Maintain various electronic files including customer complaint log.
• Coordinates schedules for service team.
• Maintaining hours worked for the service team. 
• Working with the Quality team in relation to CCR’s.
• Understand and demonstrate the importance of working as a team. 
• Organizational skills must be such that the individual can continue to seek other duties instructed by management 

Requirements

JOB KNOWLEDGE, SKILLS AND ABILITIES 

• Excellent verbal and written communication skills.
• Strong collaborative and interpersonal ability.
• Expertise in time management and the ability to meet deadlines.
• Creativity and problem-solving capability.
• Computer skills with Microsoft Office essentials such as Excel and Word.

EDUCATION/EXPERIENCE

· High school diploma

· Customer service experience of 3 years or more