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*This position is onsite in Amherst, NY
Position Summary: Assist EHR Team in the development, design, documentation, training, implementation, and reporting within the EMR system and associated applications.
Responsibilities of Position:
- Expert in the understanding of the eClinicalWorks including practice management and electronic medical record, its functionality, features, associated interfaces, clinical applications, databases and third party applications.
- Provide analysis, automation and improved workflow solutions to the medical, clinic support and other support staff based on analysis of end-user clinical and business requirements, problems, workflow, procedures, and systems.
- Develop end-user documentation tools such as protocols, policies and procedures, manuals / guides, video’s, etc. that support and allow for highly effective training programs.
- Provide end-user training programs across medical, clinic support and other support departments. Identify, train, and mentor team of EHR “super-users” across the organization.
- Identify and develop efficiencies and uniformity with regard to capturing structured data, order sets, clinical rules engine, clinical decision support tools, alerts and health outcomes data.
- Develop business, clerical quality and outcomes reporting that support strategic, operational and population-based information and metrics.
- Primary relationship establishment and maintenance with EHR vendor, interface application vendor, third party application vendors and community health information exchange providers / partners.
- Project planning and EHR optimization, development of workflow efficiencies, compliance and quality reporting objectives.
- Ability to learn various organizational applications, such as RIS/PACS, electro diagnostics, and other applications as required.
- Other duties as assigned by manager.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills & Experience Necessary:
- Experience in providing application design, integration, documentation development, training and support within clinical setting.
- Ability to produce end-user documentation and develop and deliver highly effective training programs across a large span of professional to include physicians and mid-level providers, clinical and support staff.
- Understanding of clinical and business process and workflow with the ability to observe and offer technical support and automation.
- Strong analytical, problem solving and project management skills.
- Strong verbal, written communication and interpersonal skills.
- General working knowledge of office equipment, including computer, fax, and multi-line phone system.
- Working proficiency with Microsoft Word and Excel programs.
- Medical Terminology preferred
- General office skills, including strong typing skills.
Required Education
- Associate’s degree in business, technology, education or related healthcare field and 2 years related experience in a clinical setting preferred.
Working Conditions:
- Minimal/moderate physical effort
- Works in seated position, in front of a computer screen long periods of time
- Regular fine hand manipulation
- Requires some lifting usually not in excess of 10 pounds
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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