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Front Desk & Patient Experience Coordinator

SYNERGY NUTRITION & WELLNESS
Posted 3 months ago, valid for 16 days
Location

Amherst, NY, US

Salary

$18 per hour

Contract type

Part Time

Employee Discounts

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Sonic Summary

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  • The Front Desk & Patient Experience Coordinator at Synergy Nutrition & Wellness plays a crucial role in the daily operations of a holistic medical practice.
  • This part-time position requires approximately 28 hours per week and offers a starting salary of $18 per hour, depending on experience.
  • Ideal candidates should have front desk, administrative, medical office, or customer service experience, with a preference for those familiar with Mindbody and Google Workspace.
  • The role involves welcoming patients, managing front desk operations, scheduling appointments, and supporting overall patient experience in a collaborative healthcare team.
  • Synergy Nutrition & Wellness offers employee discounts, flexible scheduling, and opportunities for advancement within a supportive, wellness-focused team culture.
Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Wellness resources
Position Overview

As our Front Desk & Patient Experience Coordinator, you’ll play a key role in supporting the daily operations of our holistic medical and wellness practice.

You’ll be the first point of contact for patients—creating a warm, welcoming experience while helping keep the practice running smoothly and efficiently.

This is more than a front desk role—it’s an opportunity to become an essential part of a collaborative healthcare team.

Responsibilities

  • Welcome and assist patients with warmth, professionalism, and compassion
  • Manage front desk operations and maintain a calm, organized environment
  • Schedule appointments across multiple wellness and medical services
  • Answer and manage phone calls, texts, and patient communications
  • Support patient follow-up, compliance, and reactivation efforts
  • Assist with intake forms, charting, and administrative documentation
  • Coordinate provider schedules and daily workflow
  • Process payments and support overall patient experience
  • Help improve systems, organization, and office efficiency
  • Occasionally assist with social media or in-office wellness content
Who We’re Looking For

You are:

  • Positive, proactive, and dependable
  • A natural multitasker who stays calm under pressure
  • Friendly, professional, and confident communicating with patients
  • Passionate about holistic health and wellness
  • A true team player who jumps in wherever needed
  • Organized, detail-oriented, and solution-focused
  • Excited to grow within a purpose-driven wellness practice
Preferred Experience

  • Front desk, administrative, medical office, or customer service experience preferred
  • Experience with Mindbody, Google Workspace, and Praxis EMR is a bonus but not required
  • Strong communication, organizational, and computer skills required

Schedule & Compensation

  • Part-Time | Approximately 28 hours/week
  • Starting at $18/hour based on experience
About Us

At Synergy Nutrition & Wellness, we believe healthcare should treat the whole person—not just symptoms. Our integrative wellness center combines holistic nutrition, muscle testing, family practice medicine, and Eastern + Western healing modalities to help patients truly thrive.

We’re a fast-growing, mission-driven practice looking for an energetic, organized, people-loving superstar to join our front desk team.

If you’re passionate about wellness, love connecting with people, thrive in a fast-paced environment, and want to be part of a team that genuinely changes lives—we’d love to meet you.

Why Join Synergy?

This is an opportunity to grow with a team that is passionate about holistic healthcare, patient transformation, and creating a positive impact in our community.

We’re building something special—and we’re looking for aligned, motivated people who want to grow with us.

Perks & Benefits

  • Employee discounts on wellness services & supplements
  • Free Sauna + Foot Detox sessions
  • Discounted IV Therapy & Injection Services
  • Growth and advancement opportunities
  • Supportive, wellness-focused team culture
Compensation: $18.00 per hour



 
At Synergy Nutrition and Wellness we offer Designed Clinical Nutrition based on the consumption of real whole food. This allows the body to repair and heal itself just as nature intended it to.

This means we do things a little differently. We believe that the body can heal itself in extraordinary ways when it is given the nutrients and support that it needs.

When the right combination of natural health therapies and whole food supplementation comes together, we call this synergy and that is what heals the human body and spirit.







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