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Description
Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.
Update customer orders with tracking and shipping notes and provide them to AR for invoicing.
Provide necessary insight into shipping to CSR’s and assist with shipping claims when necessary.
• Detail Oriented
• Customer service and data entry
• Inspect incoming and outgoing customer orders for accuracy
• Appropriately package equipment for transit
• Document and update customer records based on interactions
• Provide part-time driving support for customer equipment pickups and deliveries as needed
• Assist customers in claims process when necessary
• Track/Inventory of customers assets in storage
• Daily cleaning and maintenance of shipping area and equipment
• Must be able to consistently lift, pull and push 50 lbs
• Other tasks as assigned and special projects as needed
• Develop and maintain a knowledge base of the evolving products and services
Requirements
• Valid Driver’s License
• Excellent verbal and written communication skills
• Packaging of fragile and sensitive items for shipping purposes, both small package and palletizing for freight
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information
• Team player, Trustworthy, Service-oriented and can manage priorities
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