Job Description: Front Desk Supervisor

Summary of Role

As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations. Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance.

Essential Responsibilities

Guest & Operations Management

Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed.
Promote and instill a 100% guest satisfaction objective among hourly associates.
Monitor in-house guest balances and monthly inventory of supplies.
Ensure all property purchases are within budget and made through approved vendors.

Leadership & Teamwork

Act as a team lead for hourly staff across multiple departments.
Partner with the General Manager on staff selection, interviewing, and retention.
Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training.
Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises.

Compliance & Standards

Uphold and enforce all Sandpiper standards and policy compliance at the hotel level.
Hold team members accountable to company procedures and the employee handbook.
Cross-train on all staff member duties to provide coverage as requested.

Qualifications

Education: High school diploma or GED required. A Bachelor’s degree in Business, Marketing, or a related field is preferred.

Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred).

Technical Skills: Intermediate computer skills, including data access from the internet.

Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills.

Availability: Open availability to cover all shifts.

Physical Requirements & Environment

Endurance: Ability to sit, stand, and walk for up to 4 hours at a time.

Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting.

Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs.

Environment: Works both indoors and outdoors. May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools.

Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace.

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