SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. 92825, Anaheim, CA
  3. Help Desk Technician

Help Desk Technician

ATI Restoration, LLC
Posted 3 days ago, valid for 7 days
Location

Anaheim, CA 92825, US

Salary

$26 - $32 per hour

Contract type

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The Helpdesk Technician I/II position in Anaheim, CA, requires 2–4 years of Helpdesk or IT Support experience.
  • This role focuses on providing Tier 1–2 support for desktop, application, and identity-related issues within a Google Workspace environment.
  • Candidates should possess strong technical skills, particularly in Windows OS, Google Workspace, and Active Directory/Azure AD.
  • Compensation for this position ranges from $26 to $32 per hour, and it will start as a full on-site role before transitioning to a hybrid model.
  • Excellent communication and customer service skills are essential for success in this position, along with the ability to troubleshoot basic networking concepts.

Position Title: Helpdesk Technician I/II
Location: Anaheim, CA (Full on Site to start, then Hybrid)
Department: IT Infrastructure
Reports To: IT Manager

 

Position Summary

We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1–2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies.

 

Key Responsibilities

  • Provide Tier 1–2 technical support for end users (in-person, remote, and via ticketing system)
  • Troubleshoot issues related to:
    • Windows 10/11 endpoints
    • Google Workspace (Gmail, Drive, Calender)
    • RemoteApp / RDS environments
    • Zoom (Meetings, Phone)
    • Okta (SSO, MFA, user provisioning)
  • Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools)
  • Assist with onboarding/offboarding:
    • User account creation (AD / Azure AD / Okta)
    • Device provisioning and setup (Laptop, Cell Phone, AD account creation)
  • Troubleshoot networking basics (VPN, DNS, connectivity issues)
  • Maintain documentation and knowledge base articles
  • Escalate complex issues to Tier 3 / Infrastructure teams as needed
  • Support security best practices (phishing awareness, MFA enforcement, endpoint compliance)

Required Qualifications

  • 2–4 years of Helpdesk / IT Support experience
  • Strong knowledge of:
    • Windows OS and troubleshooting
    • Google Workspace ecosystem
    • Active Directory / Azure AD
  • Experience with SSO platforms (Okta preferred)
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Excellent communication and customer service skills

Preferred Qualifications

  • Experience with:
    • Remote Desktop Services / RemoteApp
    • Endpoint management tools (PDQ, etc.)
    • Zoom Phone / VoIP systems
  • Certifications (nice to have):
    • CompTIA A+
    • Microsoft Fundamentals (MS-900, AZ-900)

Work Environment

  • Primarily on-site in Anaheim office with Hybrid once comfortable
  • May require occasional after-hours support

Success Metrics

  • Ticket resolution time and SLA adherence
  • User satisfaction scores
  • First-call resolution rate
  • Documentation quality and contribution

Compensation Range

  • $26/hr to $32/hr


Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2026 SonicJobs Inc. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs