Clinical Shift Manager - Emergency Department

Overview

This position is a first line management position.  The incumbent has 12-hour responsibility for the coordination of care for patients and families.  In conjunction with the area’s Operations Manager or Director, the incumbent shall plan, organize, direct, and evaluate people and activities for the department to ensure the delivery of high quality, cost-effective patient care.  In conjunction with the area’s Operations Manager or Director, the incumbent has fiscal responsibility for resources that are defined during the budget process.  The position is accountable for scheduling, coordinating, and maintaining the resources necessary on a daily, weekly, and monthly basis.

This position’s primary focus is with employees, patients, families, physicians and the key contributors from other departments who impact the services of the department.  The success of the department depends significantly on the incumbent’s ability to participate well with others and/or collaborate with other managers within the Division of Nursing and the Medical Center.

The employee is expected to support and implement organizational expectations including but not limited to: customer service, patient rights, confidentiality of information, safe environment of care and AHMC initiatives.

Responsibilities

This position’s primary focus is with employees, patients, families, physicians and the key contributors from other departments who impact the services of the department.  The success of the department depends significantly on the incumbent’s ability to participate well with others and/or collaborate with other managers within the Division of Nursing and the Medical Center.

The employee is expected to support and implement organizational expectations including but not limited to: customer service, patient rights, confidentiality of information, safe environment of care and AHMC i initiatives.

The Clinical Shift Manager reports to the area’s Operations Manager or Director.  The Vice President, Patient Care Services/CNO is accountable for planning, developing new services, policy formation, human resources management and organization, financial performance, patient care services operations, and medical management staff relations within his/her area of responsibility.  In addition, the area’s Operations Manager or Director is responsible to provide leadership to redesign the health care delivery structure to position the organization to be a leader in an integrated delivery network.

Qualifications

• Bachelor’s Degree or Master’s preferred.  Associates Degree in Nursing. Minimum of two years direct patient care experience in designated area.    In lieu of this experience, consideration will be made for staff with strong education and associated experiential background.
• Effective written and verbal communication skills.
• Management style that is open, team-oriented, collaborative, and based on trust and personal integrity.
• Highly developed sense of initiative and flexibility, along with good judgment and analytical skills.
• Current BLS–HCP; national certification in specialty area preferred.  ACLS/PALS/NRP/advanced fetal monitoring/NIH certification as per specialty area.