Usher

Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects.  Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Pay Details:

OCVIBE is seeking enthusiastic Ushers to provide excellent customer service to guests. Ushers are expected to uphold the venue’s quality standards and help create a safe, fun, and seamless experience for all guests. Our goal is to make each guest’s experience at the venue as enjoyable and pleasant as possible. Ushers maintain a friendly and professional demeanor and are readily available to assist guests at all times. The ideal candidate will have experience providing in-person, customer-facing service. ​​

Responsibilities

• Assist guests at private and public gatherings, entertainment events, and other venue activities

• Perform Guest Services duties, including ticket taking, ticket verification, club, suite, and general seating assistance, elevator assistance, program distribution, wayfinding, and providing information about venue amenities such as restrooms

• Help manage guest entry into the venue by verifying valid tickets, operating ticket scanners, providing general directions, and distributing event materials

• Lift and move boxes of event materials to designated locations as needed

• Support assigned areas, including elevators, stairwells, aisles, lobbies, clubs, suites, and seating sections

• Verify tickets for assigned sections, direct guests to their seats, assist with resolving ticketing issues, and support guests with special seating needs

• Monitor assigned areas and proactively support guest needs by providing wayfinding assistance, answering questions, maintaining a visible presence, and reporting concerns to the Guest Services Manager or Lead Usher

• Respond promptly to guest needs and escalate concerns to the Guest Services Manager or Lead Usher as appropriate

• Work in confined areas, including elevators, when assigned

• Follow established procedures during evacuations and emergencies

• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent

• Must be at least 18 years of age

• Excellent interpersonal skills, professionalism, and diplomacy

• Strong verbal communication skills

• Ability to climb and descend stairs at varying inclines

• Ability to establish and maintain effective working relationships with team members and supervisors

• Ability to walk and/or stand for extended periods

• Ability to work in varying indoor and outdoor climates

• Flexible availability, including the ability to work at least 80% of monthly events and work nights, weekends, and holidays as required

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Experience Required - 0-1 Year

This position is on-site.

Company:

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.  We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.