Technology Service Technician - Access Controls

Technology Service Technician

Position Summary

We are seeking a skilled and motivated Technology Service Technician to join our team. This position is responsible for the service, troubleshooting, repair, preventive maintenance, and technical support of low-voltage and electronic security systems.

The ideal candidate will have experience diagnosing and resolving issues related to access control systems, CCTV systems, gate and barrier systems, networking equipment, audio/video systems, and related electronic infrastructure. This is a field-based position that requires strong troubleshooting skills, the ability to work independently, and a professional customer-focused approach.

A company service vehicle will be provided for daily travel to customer locations.

Essential Duties and Responsibilities

System Service, Repair & Maintenance

• Install, configure, maintain, troubleshoot, and repair:
  • Access Control Systems
  • CCTV / IP Video Surveillance Systems
  • Barrier Arm Systems
  • Telephone Entry and Intercom Systems
  • Audio/Video Systems
  • Network Infrastructure Equipment
  • Structured Cabling Systems
• Diagnose and repair low-voltage wiring and electrical system issues.
• Troubleshoot IP-based network systems, including switches, routers, and connected devices.
• Perform scheduled preventive maintenance, including inspections, cleaning, calibration, testing, and system verification.
• Ensure systems are fully operational upon completion of service to minimize repeat service calls.
• Assist with system startup, commissioning, and testing of newly installed systems when required.
• Complete service reports, maintenance documentation, and system condition assessments.
• Provide recommendations for repairs, upgrades, replacements, and corrective actions.
• Prepare verbal or written quotations for replacement parts and repair work as required.

Customer Service & Communication

• Maintain professional communication with customers and project stakeholders.
• Clearly explain system issues, repair recommendations, and service findings.
• Represent the company professionally at all customer locations.

Equipment & Safety

• Maintain assigned company vehicle, tools, equipment, and service records.
• Follow all company safety policies, procedures, and industry standards.
• Maintain a clean and organized work environment.

Required Qualifications

• Minimum 2 years of experience servicing, troubleshooting, and maintaining low-voltage, security, automation, or related electronic systems.
• Experience working with:
  • Access Control Systems
  • CCTV / IP Camera Systems
  • Telephone Entry Systems
  • Barrier Arm Systems
  • Network Equipment and IP-Based Systems
  • Audio/Video Systems
• Knowledge of low-voltage electrical theory, including:
  • AC/DC fundamentals
  • Relays and control circuits
  • Power supplies
  • Open and closed-loop systems
• Working knowledge of networking concepts, including:
  • IP addressing
  • Subnetting
  • Router and switch configuration
  • LAN/WAN troubleshooting
• Ability to read and interpret wiring diagrams, schematics, and technical documentation.
• Experience using digital multimeters and electronic diagnostic equipment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and manage multiple service assignments.
• High School Diploma or GED required.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• Technical trade school education or electronics-related training.
• Industry certifications such as:
  • CompTIA A+
  • Network+
  • Security+
  • Equivalent technical certifications
• Experience with:
  • Parking Guidance Systems
  • License Plate Recognition (LPR) Systems
  • Visitor Management Systems
  • Fiber Optic Cabling
  • Wireless Networking Systems
• Excellent customer service and communication skills.

On-Call Requirements

• Participate in a rotating on-call schedule for after-hours and weekend emergency service.
• Respond to emergency service requests as assigned.

Physical Requirements

• Ability to climb ladders up to 24 feet while carrying tools and equipment.
• Ability to lift and carry up to 75 pounds.
• Ability to work indoors and outdoors in varying weather and environmental conditions.
• Ability to use hand tools, power tools, testing equipment, and electronic diagnostic devices.
• Ability to distinguish wire colors and perform detailed wiring tasks.

Work Environment

Work is performed at a variety of customer locations, including:

• HOA Communities
• Multifamily Residential Properties
• Commercial Facilities
• Industrial Sites
• Active Construction Projects
• Gate Access and Security Installations
• Equipment Rooms, IDF Closets, and Outdoor Locations

The position may involve exposure to electrical systems, mechanical equipment, construction environments, vehicles, and changing weather conditions.

Schedule

• Full-Time
• Monday through Friday
• Typical Start Time: 7:30 AM
• Overtime and after-hours work as required