Overview

Reports to: Consumer Lending Account Support Supervisor

Functions Supervised: None

Primary Functions: Responsible for credit reporting and disputes on consumer loans, discontinuance and suspension of services, department reporting, and loan amendment processing.

Duties and Responsibilities:

Responsible for processing credit bureau disputes and related functions on consumer loans, credit cards and real estate accounts.

Responsible for matters relating to identity theft associated with member and non-member accounts.

Responsible for processing all member requests to invoke Service Member Civil Relief Act.

Responsible for review and subsequent actions associated with all non-amortizing, paid ahead, substandard, and board reports as assigned by the Account Support Manager.

Responsible for processing requests for suspensions and discontinuances of member services.

Responsible for processing loan extensions, and modiﬁcations, for consumer loans, credit card, and real estate loans.

Perform other duties as assigned.

Qualifications

Education: Associate's Degree in Business Administration

Creditable Experience in Lieu of Education: Two years of experience with a ﬁnancial institution or equivalent organization, with similar complex duties and responsibilities.

Experience/Skills: Applicants must display the aptitude and ability to eﬃciently administer varied assignments related to duties and responsibilities. Must have and be able to display strong oral, written communication skills, and attention to detail.

Tenure:Assignment to Consumer Lending Account Support Officer I (Category 12), Consumer Lending Account Support Oﬃcer II (Category 11) and Consumer Lending Account Support Offier III (Category 10) requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 10

$63,233 - $99,908 annually

Salary Pay Range: 11

$57,484 - $90,230 annually

Salary Pay Range: 12

$53,226 - $81,405 annually

Benefits

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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Equal Opportunity Employer

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Consumer Lending Account Support Officer I, II, III