Network Administrator I

*Candidates must reside within 50 miles of Anchorage, Alaska

GCI's Network Administrator I will provide support and expertise in local area network (LAN), wide area network (WAN), internet system, and storage area network (SAN) in support of complex client-server environments. Position will provide operational monitoring, support, analysis, and systems administration.  Install, configure, and support the organization’s networks by maintaining systems, applications, security, and network configurations.  Responsible for the configuration, troubleshooting, and performance tuning of data communications hardware and software. 

• Installs, configures, and supports the company’s local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system. 
• Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
• Responsible for direct customer communication and Tier I and Tier II escalation support.
• May monitor and test site performance to ensure sites operate correctly and without interruption.
• Supports in-network modeling, analysis, planning, and coordination between network and data communications hardware and software. 
• Administer / perform network security measures.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. 
  • Own and manage priorities and individual tasks without direct supervision.
  • Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to interact successfully with a wide variety of business, operating, and technical staff.
  • Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences and document technical activities. 
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to track and document multiple network events accurately.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Advanced skills in Microsoft Visio, Excel, and Word. Knowledge of server software.
  • Understanding of the functions of internet such as DNS, DHCP, routing, servers, clients, browsers, and email.
  • Knowledge in LAN/WAN technologies, internet, and server platforms.

Additional Job Requirements:

This is an entry-level position for the network or server system administrator. Works under close supervision and requires basic skill set and proficiency within the discipline.  Conducting work assignments as directed under close supervision. Must have comprehensive understanding of install, configure, and support of networks; LAN/WAN.  Monitor, maintain systems, applications, security, and network configurations; network performance conduct analysis and testing and ensure secure and reliable operation following telecommunications technologies; ability to escalate to higher level administrators, management as needed and be able to aid more senior level teams. 

Essential Duties for this position:

Provides event tracking, notification, simple remediation, and escalation support to a higher-level network administrator.   Notifies technical support groups and participates in maintaining status of network systems.

Provide daily summary report of events and system documentation updates.

Mentoring junior technicians.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Associate’s degree in Telecommunications, Computer Science, or relevant field. *
• Minimum of four (4) years’ experience within a technical LAN/WAN Networking Operations; computer systems, or related background. *

Preferred:

• Experience within the telecommunications industry.
• CCNA; CCNP, CCIE; CWNA; Juniper; CompTIA; HDI, ITIL
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.  
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers. 
• Virtual workers must comply with remote work policies and agreements.

Service Management Center (SMC) Addendum: 

Additional Administrator Job Duties & Disciplines

• Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
• Participate in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
• Responsible for supporting and helping resolve an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
• Follow best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
• Responsible for review of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. 
• Experience, ongoing training and focus on the included technology addendums.

Technology Solutions – VoIP Administrator:  

This role is part of Technology Solutions focused on technology related to VoIP engineering.

Protocols & Standards:

SIP                          HTTPS                     MGCP                      H.3.23           

ACL                         WAV                        EIGRP                      SCCP             

VLAN                       SNMP                       OSPF                       XML

RTP                         QoS                         SMTP                       ISDN             

Static Routing

Hardware and Software:

Business Edition 6k & 7k UCS                     Cisco Emergency Responder

Cisco Unified Comms Serviceability              Cisco Unified Contact Center Express

Cisco Unified Comms Admin                       Cisco Expressway C

Cisco Unified Comms OS Admin                  Cisco IM & Presence

Cisco Real Time Monitoring Tool                 Cisco Finesse

Cisco Expressway E                                   Cisco CUBE

Cisco Unity Connection                              Akkadian Provisioning Mgr

CCX Editor                BOC                         UNIMAX Pro              CUBAC

AudioCodes SBC        Adtran SBC

Preferred Certifications:

CCIE Collaboration                                    Cisco CCNA               

AudioCodes Cert Assoc                              CCNP                       

AudioCodes Cert Professional