Remote Hotel Assistant General Manager, Qavartarvik Customer Lodge (Salary DOE & FEHB Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)

Job Description

The Assistant General Manager (AGM) manages and coordinates with the General Manager the many functions of a hotel to achieve a profitable operation and provide high-quality services for guests. The AGM oversees all aspects of the hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The AGM must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. Advanced skillset in Microsoft Office Suites and a background in Marketing are a plus. The AGM must be able to delegate responsibilities, organize complex projects, and establish priorities.

The AGM will support the Qavartarvik Customer Lodge, a 109-room hotel, located in Bethel, AK. This is a rotational position working with a shift schedule of 4-weeks on & 4-weeks off. Client provided manager housing is provided. The point of hire origin for this position is Anchorage, AK. NMS provides roundtrip, coach, airfare between Anchorage, AK and Bethel, AK.

Responsibilities

• Always provides the highest quality of service to the customer.
• Manage and coordinate the activities of assigned hotel staff. Ensure budgeted revenues and profits are achieved.
• Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and job safety analysis. Ensures adherence to the Guarantee of Fair Treatment policy.  Ensures all assigned activities comply with sound business practices and all internal and external requirements. 
• Monitors staff training activities to improve efficiency and ensure conformance with standard procedures and practices. Leads, directs and communicates with staff to keep them informed and motivated. Coaches and counsels’ employees to encourage positive behaviors and correct negative behavior.
• Handles a wide variety of employee related matters such as general employment issues, paperwork, PAN’s, training, etc.
• Monitors and resolve various guest service trends and issues. Performs a variety of sales duties and activities. 
• Conducts various property inspections to ensure compliance with applicable standards. Make sure all assigned equipment is maintained in compliance with service standards.  Act as primary contact for vendors for supplies.
• Handles a variety of food and beverage services and functions.
• Demonstrates a sense of urgency with a high level of energy.
• Ensures that the responsibilities, authorities, and accountability of all assigned employees are defined and understood. Promotes teamwork and employee morale.  Analyze and resolve work problems or assist employees in solving work problems. 
• Consistently demonstrate examples of remarkable skill in structuring assigned activities, management teamwork, communications, operational efficiencies, handling of customer needs, decision making, developing employees and shareholders, and solving typical business problems. Facilitates the employment and development of local shareholders. 
• Assists in moving luggage, packages, furniture, etc. which may weigh up to 50 pounds.
• Embrace and drive the CARES program with all staff. CARES are discussed in all huddles and monthly training and videos are watched.
• Other related managerial duties may also be assigned/required.

Qualifications

• High School Diploma or GED Equivalent.
• Qualified candidates will have documented progressive hotel experience with at least 4 years of Management experience in hotels of a similar size and caliber.
• A minimum of five (5) years of work experience in hotels.
• At least two years of direct Housekeeping Manager experience.
• At least two years of direct Front Desk Manager experience.
• Contract requires candidate to get a flu shot pre-hire and annually thereafter.
• Proficient computer aptitude including advanced skillset in Microsoft office programs.
• A valid driver's license with a clean driving record for the past 3 years.

Preferred Qualifications

• Preference will be given to those candidates with a 4-year college degree in a field immediately compatible with general hotel operations.
• Marketing background.
• Experience in graphic design, PowerPoints and the creation of video-based learning.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor (Occasional exposure to harsh weather conditions); requires work to be done both inside and outside.

Noise level: Moderate to Loud

Description of environment: Industrial Hotel setting in a remote Alaska Village.

Physical requirements:  Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: May be required up to 25% of the time, as necessary, for work and/or related business.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.