Position Title: Assistant Store Manager

Reports To: Restaurant Manager

Overview

The Assistant Store Manager supports the Restaurant Manager, Shift Leaders, and Team Members in delivering exceptional guest experiences and operational excellence. This role helps drive profitability, ensures compliance with brand standards, and leads the team in the Restaurant Manager’s absence.

Pay: $16-$18 per hour with tips

This is a full-time position (up to 40 hours per week) requiring availability on weekends.

Key Responsibilities

Perform all responsibilities of restaurant team members as needed
Lead team meetings and communicate goals, results, and priorities to the team
Oversee and execute brand training programs; schedule, train, validate, and certify staff
Ensure brand standards, recipes, and systems are consistently followed
Create and maintain a guest-focused culture, reviewing guest feedback and driving improvement plans
Support the Restaurant Manager with new product rollouts, marketing, and in-store promotions
Maintain compliance with safety, food safety, and sanitation requirements
Assist with cost control, inventory, vendor orders, and labor scheduling to meet financial targets
Recruit, hire, onboard, and develop team members while coaching for performance and guest satisfaction
Conduct self-assessments and implement action plans for continuous improvement
Manage cash control processes and ensure adherence to franchisee policies

Qualifications

Previous leadership experience in retail, restaurant, or hospitality
Strong computer skills and proficiency in English (spoken and written)
Strong math, financial management, and analytical skills
Ability to motivate, train, and develop a team in a fast-paced environment
Positive attitude, reliability, punctuality, and willingness to embrace and drive change

Certification Requirement

Must complete required courses on The Center prior to promotion or within 30 days of employment

Must possess a ServeSafe Manager Certification or obtain certification within 60 days of promotion

Physical Demands & Working Conditions

Standing for extended periods
Repetitive motion including bending, stooping, and reaching
Lifting packages as needed
Working in a small space and/or wearing a headset

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