Crew Scheduler

Job Description:

TransMedics Crew Schedulers play a critical role in the 24/7 Transplant Logistics Command Center located in Andover, MA. Utilizing deep knowledge of aviation and internal processes, this position is responsible for the effective scheduling of flight crew members, ensuring compliance with regulatory requirements, maintaining operational efficiency, and supporting a high level of customer service. Their ability to manage complex scheduling demands ensures maximum fleet utilization and operational readiness. This behind-the-scenes coordination is essential to the success of each life-saving mission.

This role requires strong problem-solving abilities, attention to detail, and effective communication skills, along with the ability to perform well in a fast-paced, dynamic environment. Crew Schedulers typically work approximately 15 twelve-hour shifts per month on a rotating schedule: 4 days on, 3 days off, followed by 3 days on, 4 days off. This schedule includes nights, weekends, and holidays.

RESPONSIBILITIES 

This position is responsible for, but not limited to, the following: 

• Develop and maintain flight crew schedules using myairops and related systems.
• Monitor, audit, and verify legality and FAR 135 compliance as well as TMDX policies & procedures.
• Continual system audits to ensure cost and crewing efficiencies.
• Identify recurring trends or issues that may affect scheduling and escalate appropriately to leadership.
• Anticipate and proactively resolve operational disruptions; develop and communicate recovery plans to Operations Managers.
• Ensure continuous coverage by utilizing crews efficiently and day-to-day tracking of their attendance.
• Notify flight crewmembers of any schedule changes in a timely and professional manner.
• Collaborate with Scheduling, Crew Support, Training, and other departments and their leadership to ensure smooth operations.
• Continual system audits and schedule adjustments to maintain peak efficiency and minimize operational impacts.
• Manage schedule-related logistics, including time-off requests, travel coordination for training, and sick call coverage.
• Verify applicable pay components, including per diem, in accordance with company policy.
• Provide excellent customer service and accurate policy, procedural, and regulatory guidance to crewmembers.
• Perform additional duties as assigned by leadership.

MANAGEMENT RESPONSIBILITIES

• This position will not have management responsibilities. 

PHYSICAL ATTRIBUTES

• General office environment sitting for extended periods at a computer.  
• Use hands and fingers for typing and operating equipment.  
• Have good vision and hearing to communicate with staff.  
• Possess basic organizational skills to manage complex schedules.  

MINIMUM QUALIFICATIONS 

• High school diploma.
• Prior experience in Part 135 operations or aviation industry required.

PREFERRED QUALIFICATIONS

• Associate’s Degree
• Strong personal and work ethics along with a high level of integrity.
• Working knowledge of FAA regulations related to Part 91/135 operations.
• Strong interpersonal, organizational, and leadership skills.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Must be self-motivated, detail-oriented, and capable of working both independently and as part of a team.
• Strong decision-making, abstract thinking, and problem-solving abilities.
• Excellent verbal and written communication skills delivered with professionalism.
• Proficient in basic math calculations, including decimals, time conversions, as well as a 24-hour clock format, and UTC.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint, and internet navigation.
• Proficiency in using industry-specific software and tools with the aptitude to learn new software.  
• Familiarity with travel management systems such as AmTrav or similar platforms.

As part of our long-term growth plans, TransMedics is excited to announce our plan to relocate our headquarters (HQ) to Somerville, MA by 2028. We chose this location because we believe it is a place where innovation will thrive. Our new state-of-the-art headquarters is designed to support collaboration, creativity, and discovery. We believe this will be a place where we can continue to do things few thought possible in organ transplantation to help patients. Specific timing and role impact may vary.

Every Organ Wasted is a Life Not Saved.

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. 

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. 

Maximize your potential at TransMedics, Inc. 

www.TransMedics.com 

TransMedics is committed to equitable and transparent compensation. The expected base salary range for this role is $90,600-$113,000, which represents the company’s current good-faith estimate of compensation for this position. Actual salary will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. This role may also be eligible for bonuses, equity, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.