Manager - HCM Experience

Position Summary:

The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.

 

A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem.

 

This position is based out of our corporate headquarters in Reading, PA and is fully on-site.
 

Major Responsibilities:

• Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.

• Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.

• Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle’s emerging AI capabilities.

• Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy

• Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards

• Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production

• Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.

• Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards

• Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities

• Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines

• Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels

• Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities

• Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement

• Other projects and tasks as assigned.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.