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Outside Repair Coordinator

Penske
Posted 3 months ago, valid for a day
Location

Angelica, PA, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The Penske Outside Repair Coordinator is responsible for managing repairs sent to outside vendors, ensuring efficient communication and coordination between vendors and Penske facilities.
  • Key responsibilities include scheduling repair appointments, transporting units, and accurately documenting repair orders in internal systems.
  • Candidates should have a minimum of 2 years of experience in a related field and possess basic technical knowledge of truck repairs.
  • The position offers a competitive salary of $50,000 to $60,000 annually, depending on experience and qualifications.
  • Penske Truck Leasing is a leading global transportation provider committed to excellence and customer success.
 
Position Summary: 
A Penske Outside Repair Coordinator manages repairs sent from a Penske facility to an outside vendor. This position has frequent vendor and shop contact. An ORC ensures units are transported to and from outside repair facilities, obtains estimates and invoices for repairs, and documents pertinent information in internal systems.  
 
Major Responsibilities:
Using multiple systems while interacting with vendors and Penske shops, this position will perform some or all of the following: 
• Ensuring timely repair appointment scheduling & follow-up with vendors and shops and provide daily status update at unit level to the locations 
• Setup and coordination of unit transportation to vendor and back to Penske (hike/tow)
• Strong attention to detail when building repair orders in ServiceNet to accurately reflect jobs in process (requires knowledge of job component codes) and accurately update of parts and labor costs at a job level
• Full review of labor times, labor rates and parts costs for all repair orders under $1,000. Verify and discuss any exception items on invoices with vendors (requires basic technical knowledge of truck repairs)  
• Escalation of all repair orders greater than $1,000 to Major Repair Specialist
• Upload of all relative repair images (estimates, invoices and communications with vendors)
• Timely follow-up on vehicle status and any escalations for repair approvals
• Reconcile invoice to estimate pricing and review of the Repair Order in ServiceNet
• Providing financial support and decision-making to field operations through resolution of related PEMS suspends and payment of outside repairs through Pcard
• Other projects as assigned

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.


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