Franchise Training Coordinator

The Training Administrator for BELFOR Franchise Group (BFG) is a key member of the Shared Services Operations Team, responsible for supporting the planning, coordination, and execution of training programs and special events across all BFG brands. This role requires strong organizational skills, attention to detail, and effective communication to ensure training activities run smoothly and professionally. The position reports to the Director of Operations, Shared Services.

Key Responsibilities

Training Logistics & Scheduling

• Coordinate all logistics for training sessions, meetings, and special events, including booking training rooms, room setup and breakdown, and coordination of audio/visual needs
• Arrange catering, order supplies, and ensure kitchen and training spaces are stocked and event-ready
• Reserve venues and coordinate brand graduation dinners and related events

Records Management & Reporting

• Track participant attendance and maintain accurate training records
• Update and manage training information within the Learning Management System (LMS)
• Organize and track training-related expenses and complete monthly expense reports

Communication & Coordination

• Serve as the primary point of contact for trainers, Brand Presidents, Managers, internal stakeholders, and external vendors
• Provide timely communication regarding schedules, logistics, and event details

Documentation & Materials

• Print, assemble, and distribute training materials, including workbooks, agendas, feedback forms, tent cards, name badges, and certificates
• Ensure training materials are accurate, professional, and ready in advance of each event

Special Projects & Additional Support

• Support special projects and initiatives by collaborating with internal teams and project leaders
• Perform additional administrative and operational duties as assigned

Education, Knowledge, Skills, and Abilities

Education & Experience

• Associate’s or bachelor’s degree preferred
• Previous experience as a training coordinator, event planner, HR assistant, or in a similar administrative role

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Workspace

Core Competencies

• Strong organizational and multitasking abilities
• Excellent attention to detail and follow-through
• Outstanding verbal and written communication skills
• Superior customer service mindset
• Ability to maintain professionalism and composure in fast-paced or high-pressure environments
• Strong problem-solving and decision-making skills

Personal Attributes

• Self-motivated and proactive with a strong work ethic
• Reliable, dependable, and flexible
• Ambitious and eager to contribute to team success