Partner Solutions Engineer, Machine Learning and Digitization Operations

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Experience working with hardware systems in a laboratory or industrial setting (e.g., robotics, motor controllers, etc.).
• Experience with photography or imaging equipment.

About the job:

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Solutions Engineer, you will build and maintain custom software and hardware solutions used for digitization of various materials, automate and develop tools used by the operations team, and provide in-depth analysis and insight into technical issues and opportunities. You will be directly involved in a number of key product launches for Google.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities:

• Maintain existing tools and hardware infrastructure to support and advance efficiencies and offerings for the operations team to meet partner and customer needs.
• Implement, test and launch internal tools for gTech Digitization Services.
• Work within and improve internal databases, reports, and tools to support operations.
• Analyze work processes to determine inefficiencies and opportunities for automation.
• Collaborate with a global team of Support Engineers, software developers and operations staff to support a wide range of projects, programs and technologies.