Customer Service Representative

Position Summary:
We are seeking a Customer Service Representative for an international printing and graphics company. Full training will be provided for this position.

Key Responsibilities:

• Handle incoming inquiries, quotes, and orders via phone, email
• Manage job progress, provide status updates, and resolve issues promptly
• Provide knowledgeable guidance on printing options, file requirements, and timelines
• Collaborate with internal departments to meet deadlines and exceed client expectations
• Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
• Maintain detailed and accurate client records in the order management system
• Troubleshoot and resolve customer concerns with professionalism and urgency

Requirements:

• Previous experience in the print industry
• Proven background in customer service or account management
• Strong understanding of print terminology, file formats, and production workflows
• Proficiency in Microsoft Office and familiarity with print management systems
• Experience with Adobe is preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced, deadline-driven environment