Product Manager, Global Messaging

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at https://www.crisis24.com/careers

Who We're Looking For

We're seeking a Product Manager, Global Messaging, to lead the strategy, roadmap, and lifecycle of our global messaging capabilities, including SMS, email, voice, push notifications, and emerging communication channels.

In this role, you'll partner with Engineering, Sales, Customer Success, Operations, and external vendors to deliver scalable, reliable communication solutions that create value for customers and support Crisis24's growth. You'll serve as the voice of the customer while balancing business priorities, technical feasibility, regulatory requirements, and commercial outcomes.

What You'll Work On

• Own the product roadmap, backlog, and lifecycle for Global Messaging capabilities from concept through launch and ongoing optimization.
• Gather customer and market insights to define product strategy, prioritize enhancements, and improve user experience.
• Partner with Engineering to translate business needs into user stories, requirements, and acceptance criteria within an Agile environment.
• Collaborate with Product, Sales, Marketing, Customer Success, Operations, Compliance, and external vendors to deliver high-quality messaging solutions.
• Support go-to-market initiatives, product launches, demonstrations, customer feedback sessions, and beta programs.
• Monitor product performance, adoption, reliability, profitability, and customer feedback to drive continuous improvement.
• Help shape pricing, packaging, and commercial models while ensuring compliance with messaging regulations, carrier requirements, and vendor capabilities.

What You'll Bring

• Bachelor’s degree in business, Engineering, Computer Science, or a related field.
• 3+ years of Product Management, Product Owner, Business Analyst, or similar experience supporting software products.
• Experience with messaging technologies such as SMS, email, voice, push notifications, or communications platforms.
• Understanding of messaging ecosystems, telecommunications, carrier/vendor relationships, routing, deliverability, or regulatory requirements.
• Experience working with Agile/Scrum development teams and translating customer needs into product requirements.
• Strong analytical, organizational, and communication skills with the ability to influence cross-functional teams.
• Customer-focused mindset with excellent problem-solving skills and attention to detail.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.