Scheduling Coordinator #26-047

Be a part of history! The Naval Academy Visitor Center is actively recruiting for a scheduling coordinator. In this role, you will be part of a dynamic team, welcoming visitors daily for tours of the Yard!

Benefits include: Medical, Dental, Life, and Long-Term Disability; Health Savings Account (HSA); Flexible Spending Account (FSA); Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) Loan; Paid Vacation and Sick Leave Accrual.

Applications must be submitted by NOON on June 3, 2026 to be considered for this position.

In order to meet the basic requirement of the Scheduling Coordinator position, NF-1101-03 you must meet one of the following requirements:

a) Possess one (1) year of specialized experience in a hospitality/tourism role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: administrative functions such as customer service, preparing information and documents, scheduling; presenting information to diverse groups; performing walking and/or driving tours; etc; OR

b) Five (5) years of education beyond high school; OR

c) Have three (3) years of general work experience.

You will be rated on the following Knowledge, Skills, and Abilities (KSAs) for this position:

1. Experience in the tourism and hospitality industry. Experience conducting guided walking and/or driving tours is preferred.                                                                

2. Experience and proficiency with Google Suite, Microsoft Office Suite. Experience scheduling and/or using scheduling software preferred.

3. Experience and skill in verbal and written communications. Experience presenting information professionally before audiences with diverse backgrounds and various levels of authority is preferred.

4. Experience in forward-facing customer service.

5. Experience using strategic thinking skills for problem solving.

JOB SUMMARY

This position is located in the Naval Academy Business Services Division (NABSD) Armel-Leftwich Visitors Center (ALVC), within the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Naval Academy Business Services Division (NABSD), Annapolis, Maryland. NAFI is an entity that generates its own funds through its operations, and is not funded by Congress. The Scheduling Coordinator books group tours for the Naval Academy Guide Service (NAGS) and schedules guides to give both group and pubic walking and driving tours. The incumbent also schedules guides for all special tours and programs, i.e. Navy Way Boot Camps, USNA Tour & Tea, Jewish Chapel Tour, Military Reunion Tour, Corporate Leadership, etc.

DUTIES & RESPONSIBILITIES

• Performs to the highest possible standards in order to ensure total customer satisfaction and to generate good will towards the USNA.
• Supervises collection of information from Tour Guides to effectively coordinate staff schedules.
• Serves as a backup to the Assistant Manager when required, to book and confirm group tours of the USNA; sends appropriate collateral.
• Collects and logs group deposits and payments.
• Meets with a Tour Guide Supervisor to discuss group tours and requirements.
• Schedules guides for public and group tours, specialty tours, and programs.
• Books and schedules GEM electric vehicle tours and shuttles.
• Fills in as a Guide or Information Specialist as required.
• Attends staff meetings and training programs.
• Other related duties as assigned.

QUALIFICATIONS & CONDITIONS OF EMPLOYMENT

Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs).

• Must obtain and maintain a secret security clearance – requires 18 years of age
• Males born after December 31, 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Full Time employees must complete a one-year probationary period
• U.S. Citizenship is required for Tier 3 Positions
• Reference Checks
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.

EMPLOYMENT PREFERENCES

Explanation of employment preferences is available on the NABSD Website.  No preference is given unless requested and documented.  Acceptance or declination of a regular position ends ability to claim preference for spouse or Involuntarily Separated (IVS) applicants. To claim a preference, you must attach the following documents with your employment application and request form:

• NAF RPL (Non-Appropriated Fund Reemployment Priority): Most recent separation BBA SF50 (or equivalent).
• Military Spouse: Not Applicable to NF-4 and above positions.
• Veteran:  Page four (4) of the DD-214

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.