Description

Hiring Immediately: Service Drive Acquisition Manager
Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.

We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment.

Benefits

Competitive pay plan with commission and bonus
Positive, family-friendly workplace culture
Proven training program—we invest in your success
Health, Dental, 401(k), and Paid Time Off

Qualifications & Requirements

Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.

Experience in automotive sales, service, or customer relations preferred
Strong interpersonal and communication skills with a customer-first mindset
Ability to identify sales opportunities and present effective solutions
Self-motivated and results-driven; comfortable in a fast-paced environment
Proficiency with CRM systems or dealership software is a plus
Valid driver’s license required

Key Responsibilities

Customer Engagement

Greet and engage customers in the service drive to build rapport and trust
Educate customers on upgrade, trade-in, and acquisition opportunities

Acquisition & Trade-In Opportunities

Identify customers with high-value trade-ins or expiring warranties
Present upgrade programs, lease-end options, and current promotions
Partner with the sales team to transition interested customers smoothly into the sales process

Service Department Collaboration

Collaborate with service advisors and technicians to identify vehicle and customer opportunities
Maintain clear communication between departments to enhance the customer experience

Process & Reporting

Track interactions, opportunities, and conversion outcomes
Report acquisition metrics and improvement insights to management
Ensure compliance with dealership policies and customer satisfaction standards

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national

Learn more about this Employer on their Career Site