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This role is expected to provides timely resolution to issues in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone, Chime or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, AMZL (Amazon Logistics) and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity. They will serve as the primary custodians of the Reverse Logistics ticketing queue for the World and provide resolution for customers on Equipment Returns, Lifecycle, and Liquidation Requests.
Key job responsibilities
- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team).
- Excellent communication, both verbal and written as you will be required to create narratives outlining findings on tickets/requests on shipment inquiries and updating correspondence on tickets to keep the customer informed at each step of the way.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
- Develop performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.
- Prepare and share daily/weekly/monthly metrics and performances dashboards as requested.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
About the team
Global Transportation & Logistics (GTL) is logistics team that supports the non-inventory IT equipment moves around the world. Our mission is to deliver what our customers need, where they need it, when they need it. GTL is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience. Basic Qualifications: - 1+ years of Microsoft Office products and applications experience
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- high school diploma or equivalent
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required Preferred Qualifications: - 3+ years of Amazon internal operations experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TN, Antioch - 23.00 - 24.00 USD hourly
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