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Automotive Fleet Service Manager
Robert Horne Ford is seeking an experienced Automotive Fleet Service Manager to lead and grow our commercial fleet service operations in Apache Junction, AZ.
This is an outstanding opportunity for an experienced dealership service professional who excels at managing commercial fleet maintenance, coordinating repairs, maximizing shop productivity, and building long-term relationships with fleet customers.
If you're an organized, results-driven leader with a passion for customer service and fixed operations, we'd love to hear from you.
Compensation & Benefits
$10,000–$15,000 Per Month DOE
Benefits Include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Employee Discounts on Vehicles, Parts, and Service
- Ongoing Training and Professional Development
- Career Advancement Opportunities
- Long-Term Career Stability
Position Overview
The Automotive Fleet Service Manager is responsible for overseeing all aspects of the dealership's commercial fleet service operations. This includes managing fleet maintenance and repair schedules, coordinating technician workflow, ensuring timely vehicle turnaround, and delivering exceptional service to commercial and government fleet customers.
The ideal candidate is an experienced dealership service leader with strong organizational skills, exceptional communication abilities, and a commitment to delivering outstanding customer satisfaction while maintaining an efficient, profitable operation.
Responsibilities
- Manage daily operations of the commercial fleet service department
- Build and maintain strong relationships with commercial, municipal, and fleet customers
- Coordinate fleet maintenance, repairs, warranty work, and preventative maintenance schedules
- Oversee technician workflow to ensure efficient scheduling and timely vehicle completion
- Work closely with the Parts, Service, and Warranty departments to expedite repairs
- Monitor repair progress and communicate updates to fleet customers
- Ensure repair orders are accurate, complete, and processed efficiently
- Maintain high levels of customer satisfaction while maximizing shop productivity
- Ensure compliance with Ford warranty and manufacturer repair guidelines
- Track fleet performance, service metrics, and department profitability
- Recruit, coach, and develop service department personnel as needed
Qualifications
- 3–5 years of automotive dealership experience required
- Previous Fleet Service Manager, Service Manager, or Commercial Fleet Service experience strongly preferred
- Ford dealership experience preferred
- Strong knowledge of fleet maintenance, commercial vehicle service, and dealership fixed operations
- Experience managing technician workflow and repair order processes
- Excellent leadership, communication, and organizational skills
- Ability to prioritize multiple projects in a fast-paced dealership environment
- Strong customer service and relationship-building abilities
- Valid driver's license with a clean driving record
Ideal Candidates May Have Experience As:
- Automotive Fleet Service Manager
- Fleet Maintenance Manager
- Commercial Fleet Service Manager
- Automotive Service Manager
- Fixed Operations Manager
- Fleet Operations Manager
- Fleet Maintenance Supervisor
- Commercial Vehicle Service Manager
- Fleet Shop Manager
- Dealership Service Manager
Why Join Robert Horne Ford?
At Robert Horne Ford, we invest in our employees by providing the tools, training, and support needed for long-term success. Join a respected Ford dealership with a strong reputation for customer satisfaction, teamwork, and professional growth while leading an expanding commercial fleet service operation.
If you're an experienced automotive service leader looking for your next career opportunity, we'd love to hear from you.
Apply today and join Robert Horne Ford as our Automotive Fleet Service Manager!
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