Client Coordinator - Day Shift

Description

The Client Coordinator is a part of multidisciplinary treatment team, guiding and directing patients through the discharge process via collaboration with the treatment team, patient, families, and outside referral sources. Discharge coordinators are skilled patient advocates who play a critical role in helping current patients develop continuing care plans by organizing an effective post-treatment strategy for patients to be successful in their recovery treatment plan. 

The Client Coordinator will make certain that patients are adequately prepared for recovery after discharge from a continuum of possible services. Discharge coordinators evaluate patient needs, discuss their condition with clinicians, plan their homecoming or transfer and arrange any follow-ups needed. A Client Coordinator will require being people-oriented with excellent communication skills. Coordinators should have the speaking and listening abilities to understand clients' needs and collaborate with the treatment team on suitable discharge plans. Strong organizational skills are imperative to properly record the facility and insurance documentation needed upon each patient's release. Discharge coordinators should have the time management skills to balance meetings with a number of clients and medical providers. Empathy, compassion, and friendliness are important to soothe individuals through the recovery process and ensure best chance of success.

Duties/Responsibilities:

· Protecting patient health and well-being by devising personalized recovery plans after treatment.

· Responsible for processing discharge documentation and forwarding documents to appropriate clinicians and programs as needed.

· Auditing of EMR documentation to ensure compliance with institutional guidelines.

· Maintaining data integrity for electronic medical records.

· Verifying medical insurance information for patient prior to transition and schedule continuing care within their payor constraints.

· Meeting one-on-one with clients to instruct them on proper continuing care and answer any questions.

· Management of an assigned case of patients.

· Answering phone and email inquiries.

· Performing clerical work, such as filing, copying, or faxing.

· Provide referrals for clients to counseling, psychiatric, or medical care as needed for improved long-term health outcomes.

· Complying with the regulations and policies of the facility.

· Obtaining all pertinent ROI’s for all referrals.

· Scheduling of discharging client transportation as needed.

· Communicates with the referral source(s) and Axiom Care treatment team the necessary discharge information.

· Exemplary customer service skills to inspire patients commitment to continued care through outreach and encouragement with patient and their loved ones, educating on the benefits of substance abuse treatment in a supportive and compassionate tone.

· Maintains consistent communication with all parties regarding pertinent discharge information via the designated organizational platforms.

· Keeps clients safe by following safety policies, procedures, and regulations.

· Protects organization reputation by keeping information confidential and demonstrating consistent professionalism.

· Maintains a schedule that meets the needs of the organization.

· Other duties as assigned.

Supervisory Responsibilities:

None

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

Required Skills/Abilities: 

· Excellent organizational and time-management skills.

· Great communication skills.

· Proficient computer literacy.

· Ability to work in a fast-paced, challenging, and dynamic environment.

· Experience in patient intake or medical office administration preferred.

· Strong interpersonal and communication skills and the ability to maintain a positive collaborative relationship among all constituencies.

· Demonstrated proficiency with Microsoft Office products including Word, Excel, and Outlook.

· Working knowledge of HIPAA PHI security requirements.

· Must be able to prioritize, multi-task, and problem-solve efficiently.

· Prior experience working in a behavioral health or recovery setting in either case management or discharge planning role preferred.

Education and Experience:

· Associate or bachelor’s degree in human services field preferred.

· Current CPI training certification required within 30 days of hire.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times. 

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions