Customer Service Coordinator

Job Overview

• Enter Orders and request for Quotes into ERP system.
• Respond to internal and external Customer inquiries.
• Ensure all Customers have accurate and timely information on order status and/or changes.
• Manage a broad range of customer inquiries via multiple channels in a timely, professional manner.
• Provide product, pricing, and service information to Customers.
• Resolve a broad spectrum of Customer complaints and issues with empathy and understanding.
• Collaborate cross-functionally to provide accurate and timely information to Customers.
• Issues Return Material Authorizations (RMAs) as requested.
• Processes credit card payments.
• Participate in daily SQDC (Safety, Quality, Delivery, and Cost) meeting.

Qualifications and Performance Expectations

• Excellent communication skills, both written and verbal.
• Be able to work well with others in a busy and dynamic team environment.
• Effectively prioritize and multitask while being detail-oriented and organized.
• Demonstrate empathy and patience when dealing with Customers.
• Must be proficient in Microsoft software, including Excel, Outlook, Teams, and OneDrive.
• Preferred experience in Salesforce, including Salesforce Cases.
• Used to a fast-paced Customer Service environment.
• Have a flexible “can-do” attitude and be willing to tackle a wide variety of tasks.
• Be comfortable making decisions and resolving issues.

Education

• Minimum High school degree

Professional Experience

• Minimum 2 years’ experience working in a Customer Service capacity, in a manufacturing environment.

Additional Education/Skills

• Recognizes urgent situations and reacts accordingly, always keeping the Customer’s needs in mind.
• Embraces teamwork.
• Identify, recite, and explain the One JBT Vision.
• Identify and recite the four JBT Core Values and give examples.

Work Environment  

• Majority of time spent in a cubicle desk setting within an open-office environment.
• Hours are 8:00 am to 5:00 pm Monday through Friday.
• Candidates must be able to work on-site in our Apex, NC facility.
  • Hybrid work is available when the candidate completes training.