Command Center Associate

This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available. Major responsibilities include meeting and greeting storage buy customers, managing the storage buy pick-up process with the company’s car topper program, demonstrating knowledge and complying with the company’s phone answering standard operating procedures (SOP), verifying the identity of the person picking up the storage buy order(s) to ensure authorization, obtaining required customer information on all storage buy pick-ups, delivering customer storage buy orders in POS, complying with the company’s safety standard operating procedures for lifting practices, being an expert in all product knowledge and assisting customers with product questions and selections, cleaning and stocking products according to Floor & Décor’s brand standards, and acting and working in a manner consistent with the company’s core roles. Minimum eligibility requirements include one year of retail sales experience or equivalent combination of education and experience, excellent communication and interpersonal skills, strong computer skills and internet project coordination experience, and being a self-starter able to work in a fast-paced environment. Working conditions include frequent exposure to a warehouse environment and moving vehicles with moderate to noisy noise levels. Physical requirements include the ability to exert 30-60 pounds of force occasionally and other physical activities such as standing, walking, reaching, climbing, stooping, kneeling, crouching, or crawling. The job description notes that all duties and responsibilities are essential job functions and may be modified to accommodate individuals with disabilities. The description does not constitute an employment agreement and is subject to change by the employer.