Aftermarket Sales Supervisor

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Aftermarket Sales Supervisor is responsible for executing and supporting Faith Technologies Inc.’s aftermarket parts sales activities, including quoting, order management, customer support, and coordination with inventory and fulfillment teams. This role focuses on ensuring customers can accurately identify, price, and procure aftermarket parts while supporting revenue growth and service execution.

This position operates within the Product Support Parts (PSP) organization and supports sales program ownership under PSP leadership.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.

Experience: 3–7 years of experience in aftermarket parts sales, customer service, or service operations within industrial or electrical equipment environments. Experience with ERP systems and order management tools required; exposure to e-commerce platforms preferred.

Travel: Up to 10–15% as business needs require.

Work Schedule: Monday - Friday, 40-45 hour work week with occasional flexibility to go beyond that to support business needs.

Work Location: This position is based out of Appleton, WI.

KEY RESPONSIBILITIES

• Own execution and continuous improvement of the aftermarket parts sales process.
• Hire, onboard, and coach a growing aftermarket sales team as the function scales.
• Establish team workflows, priorities, and daily cadence.
• ​Support the execution and maintenance of scalable aftermarket parts portfolios supporting service execution and parts revenue growth.
• Support e-commerce parts portfolios and digital catalog execution in coordination with execution and technology teams.
• Translate released product data, reliability inputs, and service documentation into aftermarket parts structures under established processes.
• Support key account parts strategies including kits, provisioning, and lifecycle planning.
• Work cross-functionally with Warranty, Production, Reliability Engineering, Technical Publications & Training, Logistics, Finance, Human Resources, NS2, and the NOC.
• Ensure aftermarket parts representations remain accurate as products evolve.
• Track and report KPIs related to parts portfolios, catalog accuracy, and customer adoption.
• Execute and maintain documented aftermarket parts processes as the organization scales.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.