Aftermarket Parts Supervisor

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Aftermarket Parts Supervisor is responsible for executing and supporting Faith Technologies Inc.’s aftermarket parts programs that enable scalable service, parts sales, and installed base support. This role focuses on implementing released product information into effective aftermarket parts structures, supporting digital parts experiences, assisting with key account parts programs, and ensuring customers and internal teams can accurately identify and procure service parts.

This position operates within the Product Support Parts (PSP) organization and supports sales program ownership under PSP leadership.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field preferred; equivalent experience considered.

Experience: 3–7 years of experience in aftermarket parts, service operations, or product support roles within industrial or electrical equipment environments. Experience with ERP systems and digital parts tools required; exposure to e-commerce platforms preferred.

Travel: up to 10–20%

Work Schedule: Monday - Friday, 40-45 hour work week with occasional flexibility to go beyond that to support business needs.

Work Location: This position is located in Appleton, WI.

KEY RESPONSIBILITIES

• Own execution and continuous improvement of the aftermarket parts process.
• Hire, onboard, and coach a growing aftermarket parts team as the function scales.
• Establish team workflows, priorities, and daily cadence.
• ​Support execution of aftermarket materials processes including quoting, order entry, and invoicing.
• Coordinate with inventory, fulfillment, and procurement teams to ensure order accuracy and availability.
• Support customer inquiries related to parts identification, availability, pricing, and lead times.
• Assist with cross-sell and upsell opportunities including service kits and recommended spare parts.
• Ensure parts sales activities align with approved pricing strategies and policies.
• Work cross-functionally with Program, Demand Planning, Warehouse, Finance, and Business Technology teams.
• Support accuracy of parts catalogs, pricing data, and sales-related master data.
• Track and report sales-related KPIs including order cycle time, accuracy, and customer responsiveness.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.