Billing Manager

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

Compensation Range:

Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Coordinate all billing operations across the organization, ensuring effective use of personnel and facility resources.
• Serve as a primary point of contact for patients, insurance carriers, local companies, physicians’ offices, and collection agencies as needed.
• Collaborate with the Revenue Cycle Manager to develop and implement billing strategies that support organizational goals.
• Research updates to billing compliance guidelines; document and recommend changes for approval and implementation.
• Lead and facilitate regular billing staff meetings for communication, issue resolution, and process improvement.
• Act as a liaison between billing staff and leadership, communicating team feedback, concerns, and recommendations.
• Perform departmental audits for quality assurance and coordinate daily quality control processes.
• Perform routine audits to ensure accuracy of write-offs and timely claims processing.
• Monitor key performance reports, including Accounts Receivable (A/R), collections, customer service metrics, and payment reports.
• Analyze staffing levels to identify over- or under-utilization and recommend adjustments.
• Participate in recruitment efforts, including reviewing resumes, conducting interviews, and recommending candidates for hire.
• Conduct employee performance evaluations, including goal setting and development planning.
• Oversee staff training, attendance, ergonomics, competencies, and overall job performance.
• Maintain employee files in compliance with organizational policies and regulatory requirements.
• Performs specialized duties, projects and other duties as identified and assigned by supervisor.  

QUALIFICATIONS AND EXPECTATIONS:

• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to convey complex concepts in a clear, concise and logical manner to a variety of audiences.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.                                                                                                                                              
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• Five or more years of related experience in medical insurance billing and two to three years of supervisory experience in a Healthcare environment.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

SUPERVISORY RESPONSIBILITIES:

• Direct supervision Billing Staff. 
• Supervision of Billing Department Operations
• Coordinates & documents completion of staff training, investigates, and participates in disciplinary actions for all employees supervised.

SUPERVISION AND SUPPORT: The Billing Manager reports directly to the Revenue Cycle Manager and works directly with other department leadership. The Billing Manager is an integral member of the Billing Team.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Ability to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.